topic Re: ip110 turns on, checks ink, then turns off in Mobile & Compact Printers

ip110 turns on, checks ink, then turns off

cph — Tue, 31 May 2022 22:23:40 GMT

Canon says the solution to this problem would be to turn off the "automatic shutdown" feature in Power Settings. I am unable to find those settings in the Printer Utility. Of course the printer is no longer connected to my computer via Bluetooth.

I'm using Windows 11.

Re: ip110 turns on, checks ink, then turns off

dougjstevens — Tue, 31 May 2022 22:54:29 GMT

Yeah, there's some sort of bug with these printers.. If WiFi is turned on, the printer tries to connect to it, and then power cycles. I tested turning off my WiFi network, and it boots up, but is basically useless because I don't have the ability to connect it via USB to a computer.

Re: ip110 turns on, checks ink, then turns off

bbergs — Thu, 02 Jun 2022 03:21:38 GMT

I'm also suddenly having this issue. Used it two weeks ago with no problem. I don't even think it's related to the automatic shutdown, I can't get it to stay on long enough to even reset the wifi or anything.

Re: ip110 turns on, checks ink, then turns off

ediaz — Thu, 02 Jun 2022 16:36:59 GMT

Ok the issue to solve is, power off you wifi or your router, start the printer, reset the printer https://ij.manual.canon/ij/webmanual/Manual/M/iP110%20series/EN/UG/ug_changing_settings0980.html

After of that the printer will start normally and you can print using USB..

power on you router again too..

If you want use the wifi you need to reconfigure the printer using you canon software put a fixed IP and the gateway must be a incorrect one to avoid to the printer connect to internet

Re: ip110 turns on, checks ink, then turns off

cph — Fri, 03 Jun 2022 00:35:19 GMT

This doesn't solve the problem I'm experiencing. When turned on the printer immediately turns off. I spoke with a tech support guy this morning who said Canon is aware of and working on this issue.

Re: ip110 turns on, checks ink, then turns off

jcsaved42200 — Fri, 03 Jun 2022 22:03:53 GMT

I am having the same problem. Did they say when they would have a solution to this?

Re: ip110 turns on, checks ink, then turns off

SamanthaW — Fri, 03 Jun 2022 22:15:22 GMT

Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing. A firmware update is available to fully resolve this issue. You can download the firmware update and find easy installation instructions at canon.us/power.

Re: ip110 turns on, checks ink, then turns off

cph — Sat, 04 Jun 2022 00:00:32 GMT

Unfortunately they didn't say. I was able to switch to using a USB cable in the meantime.

Re: ip110 turns on, checks ink, then turns off

jcsaved42200 — Sat, 04 Jun 2022 00:18:18 GMT

Unfortunately, when I turn the printer on, it shuts down in about 10 seconds so the update wont transfer over.

Re: ip110 turns on, checks ink, then turns off

cph — Sat, 04 Jun 2022 01:16:34 GMT

This is a fix to allow you to connect with USB. You have to first turn off your router.

Follow the procedure below to disable the wireless LAN.

Make sure that the printer is turned on.
Press and hold the RESUME/CANCEL button then release the button when the POWER lamp flashes 12 times.
The Wi-Fi lamp goes off. AND THE PRINTER STAYS ON.

Note
- To re-enable the wireless LAN function, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 10 times.

Re: ip110 turns on, checks ink, then turns off

MC94115 — Sat, 04 Jun 2022 01:24:03 GMT

Before the firmware patch I was tearing my hair out. I would turn off my router and be able to keep the printer on and use thru USB but whenever connecting to Wifi, it would have the same problem because of the DNS issue no matter how much I started over and cleared out the connections an re-installed drivers, etc.

I just applied the firmware update and everthing works now. Super duper annoying. I am so glad I didn't discover the problem until today however, when the patch got published. Other folks are in for a rude awakening when they power up their printers later on this year.

Re: ip110 turns on, checks ink, then turns off

cph — Sat, 04 Jun 2022 01:35:18 GMT

Where do I get the firmware patch?

Re: ip110 turns on, checks ink, then turns off

SamanthaW — Sat, 04 Jun 2022 01:45:21 GMT

Please click the link in my first message and then select your model printer from the list.

Re: ip110 turns on, checks ink, then turns off

AHofmann — Sat, 04 Jun 2022 09:55:16 GMT

Thank you SamanthaW !! Problem solved !!

Re: ip110 turns on, checks ink, then turns off

AHofmann — Sat, 04 Jun 2022 09:29:53 GMT

Where to find this 'Printer Update Utility'?