topic Re: Selphy cp1300 won’t turn on, needs to unplug and replug in Mobile & Compact Printers

Selphy cp1300 won’t turn on, needs to unplug and replug

Brasco — Mon, 21 Dec 2020 05:26:57 GMT

Hello,
My Selphy cp1300 is working fine but when I turn it off after I finished my work, it won’t turn on with pressing the power on button. Then I unplug it from the power source and replug it, its turning on normally (with simply pressing the power on button).
It happens every time, what can I do about it?
Thank you.

Re: Selphy cp1300 won’t turn on, needs to unplug and replug

Brasco — Tue, 22 Dec 2020 19:54:25 GMT

Hello again,
To make it more spesific, I don’t use a battery and tried different sockets in the house.
I thought it can be the software causing the problem and checked the anounced updates but cp1300 doesnt have any 😞
Maybe there is a way to format the firmware?
Or any other ideas?
Thanks.

Re: Selphy cp1300 won’t turn on, needs to unplug and replug

dharjo — Mon, 10 Jan 2022 15:24:20 GMT

Same for me! It powers on, shows the start up screen then turns off. I checked the updates too and none. I have only had this little printer for two years and was working fine a month ago when I used it. Does Canon not monitor these message boards? I see there was no answer or reply to the previous post on this issue.

Re: Selphy cp1300 won’t turn on, needs to unplug and replug

Brasco — Mon, 10 Jan 2022 16:45:12 GMT

I guess they do not monitor these feedbacks. I didn’t get any response since.
But I am not sure our problem is same. Because my printer works fine when it opens.
The issue is (yes its weird) when I turn it off by long pressing the power button, it wont open by pressing power button. No response at all. But when I unplug the power cord and plug it again, then press the power button, it opens :).
Same everytime.

Re: Selphy cp1300 won’t turn on, needs to unplug and replug

dharjo — Tue, 11 Jan 2022 13:53:12 GMT

Yes you are correct it is a different issue mine will not stay powered on. I’m glad yours works at least, although very weird, thanks for responding.

Re: Selphy cp1300 won’t turn on, needs to unplug and replug

ArthurJ — Wed, 12 Jan 2022 18:56:28 GMT

Hi,

Based on the description you both provided, your CP1300's would require service to resolve this issue. If you would like to send your printer in for repair, please click HERE.

If the printer is out of warranty, it may be more cost effective to replace the printer compared to having it repaired.

You do qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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