SELEPHY CP 1500 states 'Paper and Ink cassette do not match'

Pickering — Thu, 21 May 2026 19:37:32 GMT

Am new to the Selphy CP 1500 - Which I've purchased this month direct from Cannon.

In addition to the printer I have purchased Card size Labels KC-18IF which comes with an ink cartridge marked card.

I have installed the ink cartridge that came with the cards. I've placed the paper into a tray marked 'Card Size' and slotted this into the Selphy.

App appears loaded on my phone OK. Shows picture, appears to transfer it to Selphy but wont allow me to print as message shown in title appears

I really cannot see what I'm doing wrong. Any help/guidance appreciated.

Re: SELEPHY CP 1500 states 'Paper and Ink cassette do not match'

ArthurJ — Tue, 26 May 2026 18:56:03 GMT

Hi,

Based on this type of issue and the steps you have already taken, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.
The real time feedback of a live technical support call would be very beneficial in this case.

We look forward to hearing from you.

topic SELEPHY CP 1500 states 'Paper and Ink cassette do not match' in Mobile & Compact Printers

SELEPHY CP 1500 states 'Paper and Ink cassette do not match'

Re: SELEPHY CP 1500 states 'Paper and Ink cassette do not match'