Canon selphy Qx20 printer register/connection issue

Sariq — Fri, 18 Jul 2025 12:06:36 GMT

I've followed the instructions in the manual. The battery is charged. It gives 3 green blinks when powered off. when I try to register my printer by scanning the QR code I get this error box "connection has failed - error check printer power".

When I try to register it manually it gives me this error box "connection has failed check printer power and input data".

I can't seem to register the device and therefore unable to use it.

Re: Canon selphy Qx20 printer register/connection issue

Patrick — Tue, 22 Jul 2025 18:06:38 GMT

Hi Sariq,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your QX-20 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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topic Canon selphy Qx20 printer register/connection issue in Mobile & Compact Printers

Canon selphy Qx20 printer register/connection issue

Re: Canon selphy Qx20 printer register/connection issue