SELPHY CP1500 shredded new cartridge on first use

Morden13 — Sat, 26 Apr 2025 13:51:21 GMT

I just got this printer today. It printed about 10 photos and told me it was out of ink. Then I put in a new expensive cartridge and it promptly ripped the ink cartidge. It pulled the ink right out with the half printed photo.

Re: SELPHY CP1500 shredded new cartridge on first use

Patrick — Tue, 29 Apr 2025 17:57:43 GMT

Hi Morden13,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your SELPHY CP1500 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

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SELPHY CP1500 shredded new cartridge on first use

Re: SELPHY CP1500 shredded new cartridge on first use