topic Re: selphy cp910 freeze at home screen in Mobile & Compact Printers

SELPHY CP910 - freeze at home screen

josekleber — Mon, 31 Mar 2025 20:09:07 GMT

Hi,

I have a photo printer canon selphy cp910, and it's frozen at home screen.

Have anything can I do to solve it?

Thanks.

Re: selphy cp910 freeze at home screen

Patrick — Tue, 09 Oct 2018 22:08:29 GMT

Hi josekleber,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-800-OK-CANON (1-800-652-2666), Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: selphy cp910 freeze at home screen

dluvpink — Fri, 26 May 2017 19:25:48 GMT

did you ever figure it out. mine has worked fine and now all of a sudden....stuck on the canon screen.

Re: selphy cp910 freeze at home screen

dluvpink — Fri, 26 May 2017 19:55:40 GMT

has anyone figured out how to unfreeze the selphy CP910??? has worked fine now stuck on the Canon screen.

Re: selphy cp910 freeze at home screen

Stephen — Fri, 26 May 2017 20:06:58 GMT

Hi dluvpink,

It's recommended that you reach out to our US-based technical support team at 1-800-OK-CANON (800-652-2666) for further troubleshooting.

Re: selphy cp910 freeze at home screen

dluvpink — Sat, 27 May 2017 14:05:43 GMT

Thank you, will call Tuesday

Re: selphy cp910 freeze at home screen

dannybakhos — Wed, 27 Sep 2017 09:03:09 GMT

i have the same problem, but i live in Lebanon (middle east) who can i contact?

Re: selphy cp910 freeze at home screen

Danny — Wed, 27 Sep 2017 12:54:37 GMT

Hi, dannybakhos!

If you're in Lebanon, our friends at Canon Middle East can help you. You'll find them at http://www.canon-me.com

We hope this helps!

Re: selphy cp910 freeze at home screen

Reen — Sun, 25 Feb 2018 15:35:04 GMT

I had the same problem..am in Malaysia

Re: selphy cp910 freeze at home screen

dannybakhos — Mon, 16 Apr 2018 08:57:02 GMT

Hi. i'm interested in your help because there's not customer support here in lebanon

Re: selphy cp910 freeze at home screen

djlyons — Mon, 16 Apr 2018 09:49:59 GMT

This what I was instructed to do to get it back working.
1. remove ink tray
2. remove paper tray
3. unplug power cord
4. press power button 5 times, and then wait 1 full minute before plugging the power cord back in.
5. plug power cord back in and press the power button.
It should boot up properly at this point. Replace ink and paper trays and try to print.
NOTE: The first time I did this after rebooting, I received a "wrong paper size error" when trying to print. I pulled the paper tray back out and then replaced it again and tried printing again and it worked!
I hope this helps, please let me know.
Dan Lyons Kentucky USA

Re: selphy cp910 freeze at home screen

snowsuiss — Wed, 05 Sep 2018 11:13:30 GMT

I tried Djlyons way, but doesn't do anything.

It still stays at CANON screen. I called Swiss Canon site and they just sent an e-mail with repair shop info. That's all! I called the recommended repair store and says it will cost as much as cost to purchase the instrument.

Hmmmm.. Canon products only last a few years now. It's not as good as it used to be.

Re: selphy cp910 freeze at home screen

snowsuiss — Wed, 19 Sep 2018 12:11:47 GMT

I had the same problem and called Swiss Canon. They sent me an email saying go and contact certified local repair shop. The repair shop just sent an email saying they can’t repair it and they can either send back the broken machine for additional $80 ( equivalent in Switzerland) or throw them away for $65. That’s the canon service. It sucks!!

Re: selphy cp910 freeze at home screen

djlyons — Wed, 19 Sep 2018 18:03:21 GMT

Sorry to hear it did not work. After about 4months mine showed lock screen again. I tried what worked before, this time it did not. Call support again and told them of the success last time, but this time nothing worked and was told to see if it qualified for a discount towards a new printer but it was too old. Ended up buying a CP1300 because it would use the same printer packs I had bought for the CP900. Best of luck!

Re: selphy cp910 freeze at home screen

mazenn — Tue, 25 Sep 2018 19:01:29 GMT

If you're in Lebanon, our friends at Canon Middle East can help you. You'll find them at http://www.canon-me.com

Audacity Find My iPhone Origin

Re: selphy cp910 freeze at home screen

snowsuiss — Sun, 23 Sep 2018 07:45:51 GMT

Im not in lebanon

Re: selphy cp910 freeze at home screen

firarottico — Wed, 10 Oct 2018 19:03:01 GMT

@Patrick wrote:
Hi josekleber,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. Audacity - 10:00 p.m. ET (excluding holidays). Find My iPhone A Canon technical Origin support representative will be able to resolve this issue faster.

did you ever make sense of it. mine has worked fine and now the majority of a sudden stuck on the standard screen.

Re: selphy cp910 freeze at home screen

Rstanzyk — Sun, 25 Nov 2018 18:44:28 GMT

I am having the same problem. This is my second Selphy. First one failed with a cartridge jammed. Pretty disappointed in the product.

Re: selphy cp910 freeze at home screen

phoenix8 — Fri, 07 Jun 2019 18:26:48 GMT

have/had the same problem. Called support to no avail. They offered a small discount on a newer model. I have built a few computers in my lifetime. The problem is that the printer was not used for a long time. There must be a battery or a diode on the control board. I had my plugged in for over 24 hours and then I did the reset procedure. That is unplug the printer and press the power button 5 times, wait a few minutes and then plug it back in and power it on. Just doing the reset procedure sometimes works, but if it does not as I said, leave it plugged in for a long time.

Re: selphy cp910 freeze at home screen

jokeyth — Fri, 22 Nov 2019 22:52:27 GMT

**bleep** it happened to me too.

I have not used for 4 months this printer and today I got this surprize.

I contacted by email the Italian Canon support and they just told me to send the selphy to them. Once they have kidnapped my machine they will tell me how much it will cost me to repair or to get it back.

Ok that it is out of warranty, but this is definitely their bug, not ours...

In any case, you wrote that sometimes leaving it plugged it might help. Plugged but off or plugged with the white, nice and deadful canon logo on?

Thanks,

Maurizio