topic Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect! in Mobile & Compact Printers

SELPHY CP1500: Paper and ink cassette sizes are incorrect!

rovalle75 — Thu, 05 Dec 2024 04:08:37 GMT

Hi. Recently I was able to print a bunch of photos on my Selphy CP1500. I changed the ink cassette once and didn't have any issues, until suddenly the printer goes through the whole process and just before it prints, an error appears saying: Paper and ink cassette sizes are incorrect!

I remove the paper tray and ink cassette, and insert them again, but the error comes up every time.

I haven't been able to print anything else since that error appeared. Has this happen to someone else?

Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect!

doinmybest247 — Thu, 05 Dec 2024 23:30:09 GMT

yep! I just got mine and it came with paper/ink... both are saying the size is wrong and not inserted. very frustrating.

Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect!

Patrick — Fri, 06 Dec 2024 18:20:14 GMT

Hi rovalle75,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your SELPHY CP1500 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the error and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

SELPHY CP1500: Paper and ink cassette sizes are incorrect!

Peter10 — Sat, 28 Dec 2024 19:35:19 GMT

so I saw this issue got resolved in the forum but this doesn't work for me. I created an account on Canon and wanted to register my product but in order to do that, I need to give my address. No problem for me but you guys don't take addresses outside the US.

So what does this means for me? I cant get support on my brand new printer that I got for Christmas.

Please advise me what to do, thank you.

Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect!

Patrick — Mon, 30 Dec 2024 21:20:04 GMT

Hi Peter10,

There are three paper types that the SELPHY CP1500 uses; L size, Postcard size and Card size.

Please select the type of paper that you have loaded in your CP1500 in the SELPHY Print Layout app and then attempt to print.

If you would like to contact a Support Representative, please contact Canon support in your country.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect!

Rae0012 — Sun, 09 Mar 2025 16:35:33 GMT

I just bought mine. Went to set up, inserted ink and that error showed up. Can't use it. Guess returning for different product that works

Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect!

lud70 — Wed, 19 Mar 2025 22:08:15 GMT

Exactly the same problem here. I bought the Selphy cp1500 a few days ago, and a Canon cartridge/paper combo (RP-108). It printed 10 photos. I got the error sometimes but re inserted the paper and it went away. But now it always pops up, and reinserting the papercartridge doesn’t help anymore. To be clear: the app is on P(postcard), the paper is P, the ink is P. I tried to print via the app, via wifi-Airprint and via usb-stick. The first two tell me I have to put in P paper (ther is P paper & ink inserted), the latter tells me the ink/paper combo is incorrect. It drives me mad 😞

Re: SELPHY CP1500: Paper and ink cassette sizes are incorrect!

mynto12 — Tue, 10 Feb 2026 07:06:26 GMT

I got this message too! (But mine was saying just the ink cassette size was incorrect, which doesn't make sense because I used the same cassette a few months ago and it printed just fine.)

I think I have a fix. Once the ink cassette is snapped in properly, try then manually pushing it in further with your finger. I did this, and the printer actually printed. Maybe there's something that went loose so that cassette isn't as flush against what it used to be?

Not sure why this is happening, but pushing it in myself got it to print.