SELPHY CP1200 - Can't get past CANON open screen

BeagleMom — Sun, 09 Mar 2025 22:03:49 GMT

I purchased a SELPHY CP1200. When preparing our house for a paint job, I packed it away, unopened. I thought it was lost forever or thrown out, but I found it in a box in a closet. I followed the directions to use it and guess what? I can't get the menu to come up. All I see is the Canon open screen. Reading some answers about this, this appears to be a common problem through the years, yet no one has an answer except to unplug it, wait, replug it and turn it on again. Didn't work. Can't contact any support because, I guess, it's too old for anyone to care about.

This is the last time I'm going to buy a Canon product since obviously they don't seem to care. It may be an easy fix, but who knows? It's in perfect condition otherwise. Anyone have any luck?

Re: SELPHY CP1200 - Can't get past CANON open screen

Patrick — Tue, 11 Mar 2025 20:00:53 GMT

Hi BeagleMom,

You can contact support in regards to your SELPHY CP1200. You can contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

In regards to the issue that you are experiencing, it would appear that your SELPHY CP1200 would require service. To obtain service, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on Service & Support on the left side of your My Canon account.

On the next page, click on the red Get Service & Support button to the right of your SELPHY CP1200.

Then on the page that appears, scroll down and click on the Start Repair button.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

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SELPHY CP1200 - Can't get past CANON open screen

Re: SELPHY CP1200 - Can't get past CANON open screen