topic Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge) in Mobile & Compact Printers

SELPHY CP910 - Ink cassette is empty (with a new cartridge)

HansTuchel — Tue, 28 Nov 2017 14:17:21 GMT

Good evening,

I constantly get the error message that the ink cartridge is empty. I replace it twice with a brand new original cartridge, but the error message is consistent.

Kindly assist.

Hans

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Patrick — Wed, 06 Dec 2017 11:14:21 GMT

Hi HansTuchel,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Roxann — Fri, 06 Apr 2018 15:33:22 GMT

I spoke with a tech and was told that this error and trying with new ink and unplugging cord from printer, that it means this printer is done. They have a program that you can purchase new model at discounted rate.

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

mjarzyna — Mon, 25 Jun 2018 19:25:18 GMT

Hi there,

do you have a link to that program that you mentioned? I am having the same problem, but am having trouble navigating the tech support. thanks!

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

PowerJP — Wed, 24 Oct 2018 03:35:38 GMT

I had the same problem.

I was able to fix it with a solution found here:

https://www.ifixit.com/Answers/View/294602/Printer+still+indicate+low+ink

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Calvin_Brown — Tue, 30 Oct 2018 10:23:23 GMT

This link also worked for

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Calvin_Brown — Tue, 30 Oct 2018 10:29:15 GMT

This link also worked for me. I was ready to trash it before checking out this link. Thank you Power JP

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Dadey01 — Thu, 08 Aug 2019 10:35:05 GMT

I have the same problem. I see from the ifixit video that it just needs a blob of glue, but to get to the part you have to strip down the machine. This is obviously a design fault. What about all of the ink cassettes that I have thrown away thinking they were empty and the packs of paper for which I can not buy just an ink cartridge? It’s not what I would have expected from Canon.