SELPHY CP1500 Printing dark spots after a paper jam

Ccl1 — Tue, 29 Oct 2024 18:14:58 GMT

After a paper jam my printer has these dark marks down the whole photo. I have replaced the ink cartridge but that didn't fix the issue. Is there a way I can clean the printer or reset it so these spots stop printing?

Re: SELPHY CP1500 Printing dark spots after a paper jam

Patrick — Thu, 31 Oct 2024 21:25:24 GMT

Hi Ccl1,

Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your SELPHY CP1500 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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SELPHY CP1500 Printing dark spots after a paper jam

Re: SELPHY CP1500 Printing dark spots after a paper jam