topic Selphy CP 1500 Error Message "Paper and Ink Cassettes are Incorrect" in Mobile & Compact Printers

Selphy CP 1500 Error Message "Paper and Ink Cassettes are Incorrect"

Rnicolson — Sun, 20 Oct 2024 15:58:37 GMT

We've owned Selphy's for years and have had this one for several months. So we know how to use it. We suddenly got the error message noted above and can't solve it no matter how many cartridges we try and how many times we change the paper.

Does anyone have a solution for this?

Re: Selphy CP 1500 Error Message "Paper and Ink Cassettes are Incorrect"

Patrick — Tue, 22 Oct 2024 17:12:16 GMT

Hi Rnicolson,

Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button so that others may find the answer as well.

Re: Selphy CP 1500 Error Message "Paper and Ink Cassettes are Incorrect"

doinmybest247 — Thu, 05 Dec 2024 23:38:56 GMT

Same thing is happening to me! Canon needs to do something because this is clearly a product issue. Mine is giving me this same error with the ink and paper that it came with, from canon.