topic Re: Border cutting off on Ivy 2 in Mobile & Compact Printers

Border cutting off on Ivy 2

Sheenam — Fri, 19 May 2023 02:35:58 GMT

I just started using my Ivy2 printer. I’ve tried the border settings out and every time I print, it cuts off the bottom border.

What am I doing wrong?

Re: Border cutting off on Ivy 2

ArthurJ — Tue, 23 May 2023 13:34:24 GMT

Hi,

I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: Border cutting off on Ivy 2

rhartwill — Wed, 06 Sep 2023 01:45:01 GMT

I wasted so much paper trying to fix it. Still not working. SMH. Image quality is not great either. Surprised because I’m huge fan of canon cameras and printers.

Re: Border cutting off on Ivy 2

rhartwill — Wed, 06 Sep 2023 01:45:27 GMT

Is there a solution?

Re: Border cutting off on Ivy 2

Wendyclark — Tue, 06 Feb 2024 01:39:50 GMT

I’m also having this problem is there any update?

Re: Border cutting off on Ivy 2

rhartwill — Tue, 06 Feb 2024 03:15:42 GMT

Not that I’ve seen or heard. Wishing Canon would respond to this board.

Re: Border cutting off on Ivy 2

Meghannoel24 — Thu, 15 Feb 2024 15:45:24 GMT

Has anyone been able to contact Canon support? I am also having this problem but every single method of contacting support is "unavailable" any time I try. I measured the paper that came with the printer and it is smaller than the 2x3 cm it says it is, which I am thinking is the problem. I am going to try another brands paper and see if that's better.

Re: Border cutting off on Ivy 2

Stephen — Thu, 15 Feb 2024 16:47:12 GMT

If you're trying to call support, you must register your printer at Canon.us/account first. Once you've done that, you'll see your support entitlements. You're entitled to free support if you're still within the warranty period. Outside of the warranty, you have the option to pay for support. Printer support is Monday through Friday.

Re: Border cutting off on Ivy 2

Wendyclark — Wed, 21 Feb 2024 04:24:51 GMT

I contacted Canon phone support.

The support technician had an Ivy 2 on hand and was able to duplicate my problem, confirming that it's a universal issue, but had no solution. He gave me an email and encouraged me to email with my request. However when I emailed, they responded that I needed to register my product, which I already had in order to access phone support, and I don't think a human even looks at it after all, so I feel like this is all a dead end that no one cares.

I've managed my problem by rotating book covers (I was trying to print 4x book covers for book journaling from TikTok) to ensure any text I want is in the center rather than at the bottom edge. I also checked on TikTok and it seems that the Ivy 1 doesn't have this problem, it's only an issue on the Ivy 2. I regret that I have the Ivy 2 now and didn't search for the Ivy 1, but oh well.

I wish that Canon would accurately report the print margins in the app, and I wish their 4x collage (all their collages, but especially this one) would be centered properly on the page. The horizontal margins (ex side by side) are perfect, it's just the vertical margins (top vs bottom) that's not calibrated properly and is represented inaccurately in the app.

Re: Border cutting off on Ivy 2

Meghannoel24 — Wed, 21 Feb 2024 16:13:52 GMT

I was able to get in contact with support. They had me restart the printer and reinstall the app, but that did not work. They are supposed to be sending me a shipping label to send it in for repair, but the guy on the phone was pretty much insisting that this is how it is supposed to be printing (which is ridiculous). Unfortunately mine was a Christmas gift, but I am going to try to get the receipt to return it since apparently this printer isn't broken, their product just isn't good.

Re: Border cutting off on Ivy 2

lexnichole — Mon, 12 Jan 2026 21:33:26 GMT

This seems to still be an issue, any update on resolutions? I am trying to print out book covers, and it is cutting off the bottom of the cover that has the author name.Author name cut off on bottom

Re: Border cutting off on Ivy 2

JayC1 — Fri, 23 Jan 2026 15:26:54 GMT

Hi lexnichole! Thanks for contributing to the Canon community. I see that the bottom of your prints are being cut off.

So we can offer a solution, can you please write back with answers to the following questions:

Are you using an IVY 2 Mini Photo Printer?
If not, what device are you using to print your images?
What app or program are you using to print the images?
What settings are you choosing within the app?
What kind of mobile device (or computer) are you printing from? (e.g. Android phone, iPad, Windows 11 computer).

If you need a solution quick, I recommend creating a My Canon account, registering the printer, and seeing if you have the option to call our toll free support number (1-800-652-2666). You can create your My Canon Account by clicking on "Don't have an account" at the following website:
https://myid.canon/canonid/#/login

I look forward to your response. Thanks again.

Re: Border cutting off on Ivy 2

Sheenam — Sat, 24 Jan 2026 00:29:08 GMT

You can’t offer a solution. Canon says it’s a universal issue with the Ivy 2.
Go back a read this thread. I use the Ivy 2 with the Canon Ivy app. There are no options for settings. And I use an iPhone. It doesn’t matter because it’s a problem on Canon’s end. We’ve complained and it’s never been dealt with. I just don’t use that printer anymore because it’s terrible.

Re: Border cutting off on Ivy 2

lexnichole — Tue, 10 Feb 2026 15:14:38 GMT

Hi thanks for your response, but shortly after posting this I called customer support and was told this was already a known issue with no resolution at this time, which is a bit disheartening to hear because I received this as a birthday present. But in case you still need the info:

- yes I am using the canon ivy 2

- I am using the canon mini print app

- I’m going to attach which setting I’m using

- and now along with this issue, it’s printing out the bottom two shorter than the top two.

- I am using the iOS app