topic Re: Printer's display doesn't light up, USB/LAN ports don't respond to computer connection in General Discussion

Printer's display doesn't light up, USB/LAN ports don't respond to computer connection

sjad — Tue, 01 Sep 2026 13:40:36 GMT

Engine/print mechanism works perfectly (confirmed via built-in engine test print), but control panel display does not light up, and USB/LAN ports do not respond to computer connection at all

Re: my printer dos not work properly

Stephen — Mon, 31 Aug 2026 13:21:58 GMT

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

Re: Printer's display doesn't light up, USB/LAN ports don't respond to computer connection

stevet1 — Tue, 01 Sep 2026 16:15:08 GMT

sjad,

I have the feeling that many ( or at least several ) Canon printers do not have a backlit display on their display panel.

I have a G7020 and its display is not backlit. I have to use a flashlight. I ran across a discussion somewhere else and the person was using a Canon printer ( I forget the model ), and they were complaining that their display was not backlit either.

As far as the usb connection, mine doesn't work either, I use wifi do do my printing. I think it has something to do with the proper drivers, but I'm afraid to mess with it. I'm not that computer literate.

Steve Thomas