topic Re: Need to change email, but lose all registered products in General Discussion

Need to change CPS account email, but lose all registered products

PhotoGuyAlan — Tue, 18 Aug 2026 13:26:46 GMT

I have run into an issue when I try to change my CPS email address. My email is being changed by my service provider, so I am trying to change it. It allows me to change the email address, but when I do, all of my registered products disappear from my account. When I change it back to the original email, they reappear. Has anyone experienced this and if so, did you have to contact support to correct it?

Thanks for the help!

Re: Need to change email, but lose all registered products

Stephen — Mon, 17 Aug 2026 14:59:45 GMT

I'm pretty sure I can fix it for you. Is the new email address the same as the old one, but with a new provider? If so, which one? DO NOT GIVE ME YOUR WHOLE EMAIL - JUST THE PROVIDER (if the rest is the same)!!

Re: Need to change email, but lose all registered products

PhotoGuyAlan — Tue, 18 Aug 2026 11:49:42 GMT

Thank you, Stephen. It is not the same provider. I have my own domain with an email address now. Let me know if there is a separate way to contact you with the new address. I appreciate the help.

Re: Need to change email, but lose all registered products

SignifDigits — Tue, 18 Aug 2026 11:57:13 GMT

You can contact CPS directly to assist as well. The dedicated phone number for Canon Professional Services (CPS) in the U.S. is 1-877-277-8122 (1-877-CPS-8122).