topic Re: My Canon Pro - Registration issue in General Discussion

MyCanon Pro: Error message when I try to register

andyderrick — Fri, 31 Jul 2026 19:30:39 GMT

I am trying to register using the MyCanonPro option and keep getting an error when i submit the form.

See attached, this seems to be an IT issue..

Re: My Canon Pro - Registration issue

andyderrick — Thu, 30 Jul 2026 20:45:22 GMT

As it turns out its an issue with South Carolina as the state.. I entered Rhode Island and it registered me.. I finished the setup and then went back in to change the state and it still errors when South Carolina is selected. Canon IT you need to fix your website..

Re: My Canon Pro - Registration issue

March411 — Thu, 30 Jul 2026 21:24:52 GMT

Hey Andy, these forums have associate users that assist in the Canon Community, it is not for support.

I'm sure Canon support will help you get the state error resolved if you give them a call: 800-652-2666

Re: My Canon Pro - Registration issue

Tiffany — Fri, 31 Jul 2026 03:27:18 GMT

Welcome to the forum!

We're very sorry to see you've been experiencing this registration issue. We've forwarded this site error over to our web team to be corrected.