topic Cannot register new lens in General Discussion

Cannot register new lens

lhboes — Mon, 06 Jul 2026 12:58:51 GMT

I've been trying to register a new lens (RF 100mm F2.8 L Macro IS USM) since last week. I log in, go to support, enter my lens and choose it, click "register your product", and it brings me to a "sign in to register your product" page. I click sign in button in the MyCanon box, and I get:

{
"message":"Bad request"
}

At the top of the page where it says "Hi Lori" I get the bad request if I enter any of the menu choices like Account Settings or My Account. I've signed out and back in. I've changed my password. I've tried approaching from different ways with no luck.

Re: Cannot register new lens

shadowsports — Mon, 06 Jul 2026 13:57:34 GMT

Greetings,

I just checked. The registration portal is working.

Please ensure you are logging in to your MyCanon account at the following URL.

https://myprofile.americas.canon.com/us

If you continue to have issues please try logging in from a different device.

Re: Cannot register new lens

lhboes — Mon, 06 Jul 2026 14:50:41 GMT

I figured it out. My VPN was blocking me.