topic Re: Phone or email for legal department? in General Discussion

Phone or email for legal department?

TLMurray — Mon, 04 May 2026 19:18:23 GMT

I bought a Canon Maxify GX7120, and found, just today, it does not duplex on legal paper.

I am furious because the technical specifications page mentions how it automatically duplex prints, but doesn't say anything about legal paper. I bought this thing about 64 days ago, so I'm well past the generic return phase.

Anyone have a number for their legal department?

Re: Phone or email for legal department?

March411 — Mon, 04 May 2026 19:36:04 GMT

Canon USA - 800-652-2666

Re: Phone or email for legal department?

TLMurray — Mon, 04 May 2026 20:11:53 GMT

Umm, thanks, but that is tech support, and I kinda already had that. The best they could do is give me the email to the customer relations department. I did send them a message, and I am waiting for a reply.

Re: Phone or email for legal department?

March411 — Mon, 04 May 2026 20:47:09 GMT

Well it appears you are on the right track. Good luck.

Re: Phone or email for legal department?

ebiggs1 — Thu, 14 May 2026 14:17:15 GMT

"... doesn't say anything about legal paper."

That was probably a clue. You assumed something that was not stated.

Re: Phone or email for legal department?

Tintype_18 — Fri, 15 May 2026 12:17:43 GMT

I don't know of any company that would connect a person directly to the legal department...unless the person is an attorney with a legitimate legal question or issue. Even then, I would think a connection to the legal department would be by filing a brief about a complaint or issue.

Re: Phone or email for legal department?

TLMurray — Sat, 16 May 2026 18:56:40 GMT

As it turns out, after sending some faxes and one paper letter, someone from Canon called me. A very nice person took care of everything to my satisfaction.

Re: Phone or email for legal department?

TLMurray — Sat, 16 May 2026 19:02:38 GMT

My girlfriend was an attorney for the SE region of the Federal Trade Commission for many years, and she turned down a promotion to head to Washington, D.C. I thoroughly conferred with her before I bothered to head down this path.

Re: Phone or email for legal department?

jrhoffman75 — Sun, 17 May 2026 10:37:33 GMT

Good to hear. Please mark thread solved.