topic Re: Lens registration error message. in General Discussion

Lens registration error message.

Steve_B — Sat, 08 Nov 2025 01:25:51 GMT

I've just got myself another L lens and tried to get into the regster product page but I'm getting a 403 error. Anyone else having the same problem, or had it and resolved it? Thanks in advance.

Re: Lens registration error message.

shadowsports — Sat, 08 Nov 2025 05:39:22 GMT

Greetings,

A 403 error non a web page is a permissions issue. What is the model of your lens specifically?

Try the same registration request from a different browser or compute.

Re: Lens registration error message.

James12 — Sat, 08 Nov 2025 06:38:25 GMT

Tried opening the Canon app today and got hit with a 403 error page …”
Reddit
+2
Canon Community
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“Error 403 in the Canon Camera Connect app usually indicates a server or permission issue.

Re: Lens registration error message.

shadowsports — Sat, 08 Nov 2025 13:05:08 GMT

Greetings,

The Canon Connect App is not used for registering acquired products. This should be done in your MyCanon account.

Home - MyCanon https://share.google/o0Lje8pJJTdCVJR8w

Maybe I'm not understanding what it is you're trying to do?

Are you adding a Camera to Canon connect or trying to register a product?

If I'm not mistaken, Google Chrome is required for Canon Connect to operate properly. I haven't confirmed this, but again I need to understand what you're trying to do. The threads title says lens registration error message, but in the message body you say you receive a 403 error when you attempt to open up Canon connect???🙂

Thanks,

Re: Lens registration error message.

Steve_B — Sat, 08 Nov 2025 14:38:51 GMT

Hi Rick, this is the message I get when I clicked the link you posted.>

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)
Request ID: NHA1J6aXiNqmDAIIp2q1UWt0MViPcgGekpjid-6LTqUoZDs9PlFdXw==

Re: Lens registration error message.

Steve_B — Sat, 08 Nov 2025 19:01:26 GMT

A 403 error non a web page is a permissions issue. What is the model of your lens specifically?

Try the same registration request from a different browser or compute.

I opened it up no problem on my other laptop! Weird.

Re: Lens registration error message.

shadowsports — Sat, 08 Nov 2025 19:28:02 GMT

Hi Steve_B,

The link I posted is definitely workiing. It takes you to Canon ID for MyCanon log in. So the error you're receiving is specific to the device you're on which you confirmed since it works for you elsewhere.

You may want to reset the browser settings on the device where log in is failing or at the very least review the permissions and clean those up. 😉

Let us know what you find.