topic Re: Fedex says my package was delivered but was not in General Discussion

Fedex says my package was delivered but was not

vscilla1 — Sun, 26 Oct 2025 00:28:31 GMT

I recently ordered a G7X iii ($932 after taxes) and it was supposed to get delivered today. I stayed home all day because it required a signature and didn’t want to miss it. Around noon I was notified that it was delivered and signed for, but I never received anything. I also asked my neighbors if they’d gotten anything and no luck. I’ve already opened up a claim with FedEx but is there anything I need to send to Canon in case a refund is my only option after investigations? If so, how do I get in contact with support? I also plan on filing a police report but I’ve never had any issues like this before. There were no photos of my delivery, it just says the signature was provided by someone with my name (spelled wrong). TIA!

Re: Fedex says my package was delivered but was not

shadowsports — Sun, 26 Oct 2025 02:40:43 GMT

Greetings,

If purchased from Canon, contact the Canon Sales Team and inform them of the status. 1-800-385-2155

Re: Fedex says my package was delivered but was not

Tintype_18 — Sun, 26 Oct 2025 16:30:42 GMT

Ask for the signature on the delivery. This is where one of the doorbell/cameras would be handy. My late BIL had one and could access it over his cell phone.