topic Re: Changing email address on registration account in General Discussion

Changing email address on registration account

BrianUitti — Fri, 24 Oct 2025 17:51:30 GMT

I access my old login account because my email host has disappeared with my old email account! Therefore;

1. I cannot get verified

2. I cannot change my email address on this old account that includes registration of many Canon cameras, lenses and printers!

is there a way to get this old account changed to my new account?

thank you! - Brian Uitti

Re: Changing email address on registration account

BrianUitti — Fri, 24 Oct 2025 17:58:39 GMT

Naturally, this is about an account on myid.canon

- Brian Uitti

Re: Changing email address on registration account

Danny — Fri, 24 Oct 2025 18:03:08 GMT

Thanks for joining the conversation, Brian!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or give our support team a call at 1-800-OK-CANON (1-800-652-2666) Monday through Friday.

Thanks and have a great day!

Re: Changing email address on registration account

Ebwprdi — Wed, 17 Dec 2025 01:15:27 GMT

I have the same problem, I have called Canon twice now and got tech support - same guy a week apart! - he said they would fix it. Asked for a little time. 3 weeks on and nothing. Just wondered if you got a resolution.

The 1-800-OK-CANON appears to only have specific support product specialists and they appear to have no ability to correct issues with their online software.

Like you have multiple pieces of equipment registered and CarePak data I cannot access.