topic Account locked We have locked your Canon ID account. To unlock it you will need to contact in General Discussion

Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Wed, 15 Oct 2025 02:09:21 GMT

I have made a new account to post here, I can't find anyway to contact canon. For general account help.

What do I need to do to get my account unlocked as it has products registered and carepack information.

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

March411 — Wed, 15 Oct 2025 12:35:00 GMT

Call support @ 800-652-2666

They are a great group and I am confident they will get your challenge resolved.

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Tintype_18 — Wed, 15 Oct 2025 12:54:49 GMT

Who locked your account? Curious.

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

kevin456london — Fri, 17 Oct 2025 06:26:49 GMT

@Lowlife wrote:
I have made a new account to post here, I can't find anyway to contact canon. For general account help.
What do I need to do to get my account unlocked as it has products registered and carepack information.

Hello,
To unlock your Canon account and retain access to registered products and CarePack info, contact Canon support directly via their official support page. Look for “Account & Registration” under the contact options. If you can’t log in, use the “Forgot Password” or “Need Help Signing In” links to start recovery.

Best Regards,
Kevin London

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Tue, 04 Nov 2025 09:07:32 GMT

If I had time to call and go through the menu system I would have already done that. It has taken me 3 weeks just to read and reply to the post I started...

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Tue, 04 Nov 2025 09:07:59 GMT

No clue, I posted the email I received.

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Tue, 04 Nov 2025 09:09:46 GMT

If I found a way to do this in a timely manner I would have done that before posting here.

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

March411 — Tue, 04 Nov 2025 21:19:40 GMT

@Lowlife wrote:
If I found a way to do this in a timely manner I would have done that before posting here.

Well folks here have attempted to offer solutions and choices. You said you needed a timely solution and calling has never taken me more then a couple minutes to get assistance. That's fairly timely.

Select tech support, when asked what item just state one of the items you own and you'll get to a tech. Tell them what the challenge is and it will get resolved.....

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Sat, 08 Nov 2025 05:24:18 GMT

I called the voice mail said call tomorror

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Sat, 08 Nov 2025 05:25:09 GMT

I tried when I am awake...

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

Lowlife — Sat, 08 Nov 2025 05:26:22 GMT

I can't come here everyday. I work nights. Why is it so hard?

Re: Account locked We have locked your Canon ID account. To unlock it you will need to contact

March411 — Sat, 08 Nov 2025 12:35:27 GMT

I get it, tougher when you work nights. Options though are limited, it cannot be solved through the Canon Community.

Phone Support in the US - 800-652-2666ailable Monday through Friday, 8:00 A.M. to 8:00 P.M. EST.
Online support really isn't a good option here but if you want to give it a try, 24 hours a day at usa.canon.com/support.