topic Re: Refurbished Order Processing? in General Discussion

Refurbished Order Processing Time?

mochimanga — Tue, 14 Oct 2025 13:15:52 GMT

Hey yall! Just curious if anyone has had any experience with purchasing refurbished products and having a long processing time? I order my refurbished lens a few days ago and while I don't NEED it for Sunday (a week from now) I would like to use it for a wedding I'm shooting and am hoping it will arrive before then, and I ordered because the shipping time was 3 to 5 days.

Just curious what everyone else's experience has been before I decide if I'm cancelling the order and going to Best Buy to pick it up instead lol

Re: Refurbished Order Processing?

jrhoffman75 — Sun, 12 Oct 2025 09:52:39 GMT

You should call them on Monday and perhaps you could schedule expedited shipping. Depending on the cost of the item it could result in costing more than new.

Re: Refurbished Order Processing?

shadowsports — Sun, 12 Oct 2025 12:28:16 GMT

Greetings ,

I live on the west coast. If I recall, my items ship from New Jersey. There is a day or two for order processing and then about 4-days shipping. Usually takes 5 to 7 days. Weekends don't count. If you live closer, you can probably expect faster shipping.

Re: Refurbished Order Processing?

justadude — Sun, 12 Oct 2025 14:01:20 GMT

If as you say, you don't NEED it by Sunday, then why cancel your order and spend more at Best Buy?

I live in Michigan. Everything I've ordered directly from Canon (refurbs as well as new) usually arrives 5 days after I place the order.

Re: Refurbished Order Processing Time?

Cantrell — Wed, 17 Dec 2025 14:03:01 GMT

monchimanga,

On Black Friday Canon reduced the price on a refurbished RF 28-70 F2.8 IS STM lens. I placed an order, but have not received any communication from Canon regarding the availability of this lens.

Reese

Re: Refurbished Order Processing Time?

Danny — Wed, 17 Dec 2025 14:05:39 GMT

Hi, Reese! If you need an update on your order, our sales team will be glad to let you know where things stand. You can reach them Monday through Friday by phone at 1-800-385-2155 or by chat HERE.

Hope this helps!

Re: Refurbished Order Processing Time?

Cantrell — Wed, 17 Dec 2025 14:10:56 GMT

Danny,

Thank you for your response to my comment. When someone buys a refurbished product from Canon does Canon reveal to the buyer why the product was refurbished. Thank you.

Reese