topic Re: New Canon U.S.A. Homepage in General Discussion

New Canon U.S.A. Homepage

justadude — Fri, 26 Sep 2025 14:59:31 GMT

I just got back from vacation, catching up on a million emails. Plenty of deleting (of course) and quickly reading through the others. One that I quickly read had something to do with the Canon U.S.A. homepage, and how the next time I sign in I would have to confirm credentials before I enjoyed the new layout. Don't quote me on the exact wording because I read it fast, hit delete, then went to quickly sign on as soon as I finished the other half million emails... so the wording could be a bit off.

So anyway, I'm at the newly designed Canon site, and signed in on my account. While I like the general layout, under the "Handpicked For You" section, and further down under the "Deals For You" section... every single item in both sections (total of six different items) are not only items that I already own, but also have registered on the web site under this exact account. There is not a single suggested item that I do not already own.

Has anyone else noticed this? Maybe it's just me?

Re: New Canon U.S.A. Homepage

Jkarl — Mon, 29 Sep 2025 18:17:15 GMT

It is not just Canon that does that, it seems that most retail sites will try to sell you something that you have just bought from them. Go figure.

Re: New Canon U.S.A. Homepage

justadude — Mon, 29 Sep 2025 19:31:47 GMT

I've had retailers try to sell me similar items when I log into an account, but never the exact same items... and never ALL of the selected items being the exact same things that I have purchased as recently as 1 year ago, and as far back as 6 years ago.

It's silly... Why would Canon think I want two more of the same camera bodies I already own, and three more lenses that I already own, and the exact same model of printer I purchased last year? It would make more sense to try and sell newer models of camera bodies, or similar but different lenses, or a printer with improved features. It almost makes a person look at the first page and think "Nothing new here. Might as well log off."

I'm not upset at all (kind of funny actually), it simply feels like a mistake on their part, and I was wondering if it was just me that was seeing the same.

Re: New Canon U.S.A. Homepage

cyankulov — Wed, 01 Oct 2025 21:37:56 GMT

Welcome to the AI madness. Like we do not have enough from our own, but now mad machines will go to the next level.

Re: New Canon U.S.A. Homepage

JFG — Thu, 02 Oct 2025 05:19:28 GMT

Hi Just added,

I also just got back from a week's vacation and tried to log on to my Canon Account to see my registered products and I keep getting the following message:

Looks like you don't have any registered products

You must have registered products in order to see support options

I have tried logging on using Google, DuckDuckGo and Microsoft and get the same results. I was thinking of sending one of my cameras for service but I keep getting the aforementioned message. Is there a new way of signing on to the Canon website? Am I signing in to the wrong website? Is it still "Canon usa.com" Please advise.

Re: New Canon U.S.A. Homepage

justadude — Thu, 02 Oct 2025 14:24:54 GMT

Hi Joe,

I know you were asking Jkarl, so I hope that you don't mind me stepping in on this one. If so, please accept my apologies!

The website is here: https://www.usa.canon.com It looks like you had the "usa" and "canon" parts reversed.

I hope that helps.

Re: New Canon U.S.A. Homepage

JFG — Thu, 02 Oct 2025 18:10:59 GMT

Hi justadude,

Thanks for your advice, and no I dont mind because I was actually asking you. 😀 I must of hit the wrong reply icon. So thanks again for stepping in on this one.

Re: New Canon U.S.A. Homepage

JFG — Thu, 02 Oct 2025 18:23:27 GMT

Hi just dude,

I signed into my Account using the same link you posted and got the same results:

Looks like you don't have any registered products

You must have registered products in order to see support options

I tried to activate Chat and got nothing. This seems to happen everytime IT does an update, it's frustrating. Thank you for trying.

Re: New Canon U.S.A. Homepage

justadude — Thu, 02 Oct 2025 22:00:39 GMT

Maybe try calling their customer service number. Those people are great to talk to, and very helpful. If they don't have the answer, they will probably be able to tell you who at Canon to call.

I'd be concerned simply because you DO have registered products, and what happens if you need service on one, but it's no longer listed?

Anyway, here is what I found...

Re: New Canon U.S.A. Homepage

JFG — Fri, 03 Oct 2025 01:45:49 GMT

Thanks justadude,

I do have camera bodies and several lenses registered for warranty service and maintenance service when needed. That's what concerns me the most. I can't have one of my cameras serviced because it tells me that I don't have anything registered. 🙃 I'll call customer service tomorrow. 😒

Re: New Canon U.S.A. Homepage

JFG — Sat, 04 Oct 2025 01:32:37 GMT

Hey Justadude,

I had left a pm message for Chris, and he said the same thing you mentioned. I tried clearing the cache on my web browsers as I had done before when this happened, but to no avail this time. I called the Cannon customer service like you and Chris suggested and the agent asked me to change my password which did the trick. So if this happens to anyone else, they can first clear their cache and if that doesn't work then change the password.

Re: New Canon U.S.A. Homepage

justadude — Sat, 04 Oct 2025 14:05:25 GMT

Hey Joe,

I'm glad that you got this resolved. Now that you are able to log in, back to the original question on this post... just out of curiosity if it's just me. On the main page after you log in, are ALL of the suggested items under Deals For You and Handpicked For You, items that you already own and have registered? When I log in there are a few different items than there were last week, but they are STILL items that I own and have registered. It's almost comical.

Re: New Canon U.S.A. Homepage

JFG — Sat, 04 Oct 2025 20:01:51 GMT

Hi Gary

I just logged in to the Canon website and checked the "Deals picked for you " and the items listed were products that I don't own. They were the R50, Power Shor V1 and R7. However previously they offered the R6 Mark II, which I do own. I think that everytime you log on AI offers different products, including those that you already own and the AI's algorithm is set up so that it keeps revolving, offering all of Canon’s products regardless if you own it or not. Canon could very easily program their AI to first check the registered products on each account, then only offer products that are not registered under that individual account. To have an AI tech that's really AI knowledgeable cost money as they are now very much in demand. As Canon's AI continues to evolve it will be able to disearn the products an account already owns and only offer you products that you dont own. It seems that Canon's AI is very basic at this time. 😉

Re: New Canon U.S.A. Homepage

justadude — Sat, 04 Oct 2025 22:42:44 GMT

It must be just my login then. I've been on three times in the past week. My browser clears cache and cookies every time I close it. I still see the same six items. Typical for AI... it's still trying to learn. lol

Thanks for checking, Joe! I know now to bypass that first page without looking at anything.