topic Re: Return question in General Discussion

Return question: Wrong return shipping label used

monicacardona0 — Wed, 23 Jul 2025 13:13:48 GMT

I need help! I did a return through Fedex and I put the address that was on the shipping tracking label. I didn’t know know it was suppose to the label from inside the box. Did i make a huge mistake? I’m already upset that I had to pay to return the lense. Please help.

Re: Return question

Tintype_18 — Tue, 22 Jul 2025 19:20:51 GMT

Can't help with the first part but few companies pay return shipping unless under certain circumstances.

Re: Return question: Wrong return shipping label used

Danny — Wed, 23 Jul 2025 13:14:56 GMT

Hi, monicacardona0! If you bought that lens from Canon USA, we recommend calling our sales team for further guidance. You can reach them Monday through Friday at 1-800-385-2155. We look forward to your call!