topic Re: Help deleting a kit from registered products in General Discussion

Help deleting a kit from registered products

ckovey — Tue, 22 Jul 2025 13:52:38 GMT

When I visit https://myprofile.americas.canon.com/us/products I see all the products I've registered, however only some of them have delete icons after clicking on them. It seems to only affect the first kit I purchased, an individual body or lenses show the delete icon

Re: Help deleting a kit from registered products

shadowsports — Tue, 22 Jul 2025 14:29:43 GMT

Greetings ,

By chance, was this item (kit) protected with a CarePak? If so, the item cannot be deleted until the CarePak expires. if you've registered an item incorrectly such as registering a kit as individual items, you will need to contact support. They would also be able to transfer your service contract to the correct product if applicable.

I suggest giving Canon support a call

800-652-2666

I called them yesterday. My call was routed to the correct department and I was on hold for 3 or 4 minutes. My issue was resolved promptly. 🙂

Re: Help deleting a kit from registered products

ckovey — Tue, 22 Jul 2025 15:33:02 GMT

No CarePak and it showed the "kit" icon on those products while my individual purchases do not show that, so I assume I registered it correctly.

Either way, Cannon Support took care of it. Not wanting to hold I tried the Chat Support and was instantly connected. The rep was unsure why the delete icon did not appear for me but was able to remove it.