topic Re: Cannot login to https://myid.canon, login OK for www.usa.canon.com in General Discussion

Cannot login to https://myid.canon, login OK for www.usa.canon.com

outdoors1 — Tue, 28 Nov 2023 02:27:37 GMT

I cannot login to https://myid.canon using the same credentials for www.usa.canon.com.

I try to reset password, I get reset link in email, but it tells me "There's been a problem" which is about as helpful as someone giving me a roll of film when my SD card gets full.

Okay, fine... so I try to create a new account just to make sure but it confirms the account already exists for the email address "... This email address has already been used to access services now using Canon ID or you already have an account. Not sure what to do? You can request a password reset link and we’ll guide you through the next steps. ..."

I already tried reset and you can see how well the intelligent SSO AI guided me... right to an ambiguous message.

I can access and login to Canon USA without issue. While the myid site seems to know of my email address, it does not allow me to login for whatever reason.

I was just trying to see if I could use the neural image processing for one month to see what it was like, compare it to another non-Canon "AI" enhancing product ... but Canon's myid prevents me from gaining access. It would be great to try Canon's product once the Canon website, myid and SSO are all fixed. Thanks.

Re: Cannot login to https://myid.canon, login OK for www.usa.canon.com

cbester — Wed, 11 Jun 2025 18:00:05 GMT

Any joy on this? I am having the same issue and not finding much help

Re: Cannot login to https://myid.canon, login OK for www.usa.canon.com

John_Q — Thu, 12 Jun 2025 21:17:55 GMT

Hello cbester,

A Canon ID is not the same as your My Canon Account. The credentials for signing in may not be the same unless you create the Canon ID and set the same credentials. The Canon ID (which is a Canon Inc. thing) is for using apps like the Canon Camera Connect app that have a worldwide user base, while the My Canon account is specifically for USA registrations and support options. You can create your Canon ID HERE. I suggest using the [Create a Canon ID account] link.