topic Re: Removing a device from registration Kit in General Discussion

Removing a device from registration Kit

MrWalleye73 — Tue, 13 May 2025 16:14:23 GMT

Hi!

Selling a camera I registered in my account. It is a lens and camera, but it shows a multicolored banner with the word KIT on both and the erase function doesn't show up like my other equipment. They were registered separately. How can I get them removed so the new owner can register them to themselves?

Re: Removing a device from registration Kit

Stephen — Tue, 13 May 2025 16:32:27 GMT

I'll handle it for you. Email me at CUSA_Social@cusa.canon.com
Be sure to put attention Stephen in the subject. I need to know the email address you used in your registration, and for security, in the email, please include the name, email address, and phone number that is on your Canon Account.

I look forward to hearing from you soon!

Re: Removing a device from registration Kit

MrWalleye73 — Tue, 13 May 2025 16:43:11 GMT

Thanks sent you an email!

Re: Removing a device from registration Kit

Stephen — Tue, 13 May 2025 17:00:53 GMT

I got it! Thank you. I'm looking everything over now. I'll reach out by email if I need anything else!

Re: Removing a device from registration Kit

MrWalleye73 — Tue, 13 May 2025 17:20:00 GMT

Thanks for helping

Re: Removing a device from registration Kit

Stephen — Tue, 13 May 2025 20:34:34 GMT

Oh, I'm glad I was able to get it fixed for you!

Re: Removing a device from registration Kit

sobczakb9916 — Sat, 20 Dec 2025 21:54:08 GMT

Hi Stephen, came across this thread as I have a similar issue - I registered the items as the wrong kit when setting everything up for my mom and now I can’t change it to the correct kit!