topic Re: Cannon support entered my PC in General Discussion

Scammers Entered My PC Pretending to be Canon

Rich42 — Fri, 09 May 2025 15:56:32 GMT

Cannon Printer MG 2522

On May 1st, I was trying to download a cannon printer and Cannon's 'live chat' sent me a tech who I allowed to enter my pc and he became irate and called me names, and a 'f..ing basterd' . I ask him to exit my PC and I closed the browser. When I went back on, he had destroyed my hard drive (Best Buy-Geek Squad) and posted something on my face book that got me permanently banned. I would hope Cannon would have monitor records that you could send to me or facebook to show that I was hacked via Cannon 'live chat'. Thank you/ Rich Shoenhair//Austin Co. (you have my email)

Re: Cannon support entered my PC

Danny — Wed, 07 May 2025 14:50:18 GMT

Thanks for reaching out to us, Rich! We're quite certain that the people you talked to weren't affiliated with or endorsed by Canon USA. If you still need help setting up your PIXMA MG2522, you're welcome to talk to our PIXMA support team. You'll need to register your printer first and that will give you access to all of your support options including our 800 number.

We also noticed that you consistently spell our company's name as "Cannon" with two Ns in the middle. If you spelled our name that way when you searched for support options, it may have landed you on a questionable web site which may have been impersonating a tech support service but which might have had nefarious ulterior motives. Please make sure you spell our name as Canon (with just one N in the middle) to improve your chances of getting help from the right people.

Hope to help you soon!

Re: Cannon support entered my PC

normadel — Tue, 06 May 2025 16:55:30 GMT

To put it simply, Rich42, you were deceived and scammed by someone pretending to be Canon.

Can't blame Canon for that.

Re: Cannon support entered my PC

Rich42 — Tue, 06 May 2025 20:04:18 GMT

It was an Official 'looking' Cannon web site and a Cannon 'live chat'...so you are telling me that when i entered... "Download Cannon mg 2522"... that a scammer with an official 'looking' Cannon website just happened to pop up and scammed me? You have a hacker in your midst that you know about, or should know about. Hopefully Cannon monitors it's live chats and Cannon would have a record of my incident. Hopefully, the Geek Squad can get me better answers. Thank you for your response. Rich XXXXXXXXXX (personal information removed per forum guidelines)

Re: Cannon support entered my PC

rs-eos — Tue, 06 May 2025 20:05:11 GMT

I note that you're still typing things out as "Cannon" (two ns) instead of "Canon". As Danny mentioned, please be sure to use the correct spelling (one n). Otherwise you risk going to incorrect web sites and getting scammed.

Also, moderators will edit it out later, but refrain from putting your email, phone numbers or any other personal info in these messages.

Re: Cannon support entered my PC

Rich42 — Tue, 06 May 2025 20:36:27 GMT

Ok, so whether I put in Cannon or Canon, it popped up as an official Canon web site with an 'official looking live chat'. So go ahead and enter >Download Cannon MG 2225< in your device and check out your theory. Canon should want to know who is scamming their customers. If Canon monitors their 'live chats' then the answers to my situation would be there. Thank you for your response. Rich42

Re: Cannon support entered my PC

Tintype_18 — Wed, 07 May 2025 13:02:58 GMT

It would be hard for Canon or any company to keep track of thousands of scammers around the world.

Re: Cannon support entered my PC

Danny — Wed, 07 May 2025 13:09:07 GMT

The correct spelling is right there in our logo, after all. ☺️

Re: Cannon support entered my PC

Rich42 — Wed, 07 May 2025 14:47:02 GMT

If it was an innocent mistake, with the Cannon vs. Canon spelling, I had to buy a new desktop PC and got a permanent ban from face book because I attempted to download a MG 2522 printer to my PC. John's statement: It would be hard for Canon or any company to keep track of thousands of scammers around the world.

John > Especially if you don't try when you have an opportunity. I'll be glad to send you my hacked Desk Top for your Geek Squad to possibly track a hacker who using Canon to commit fraud. I'm 77 years old and on a fixed income, so this was a difficult experience. Losing face book for something someone else did and face book won't even discuss the matter or tell me what was posted. Permanently banned (for trying to down load a Canon printer) (little violin playing) The upside ? I now get daily Canon ads on my PC ! Thank you. 🙄

Be carefull when you get older...trust me...it will happen to you and it isn't all that much fun. Rich42

Re: Cannon support entered my PC

normadel — Wed, 07 May 2025 15:38:59 GMT

I'm old too. Getting old does not mean you stop making sense.

Like a permanent ban from Facebook because of downloading a printer? How are these connected?

Geek Squad is a service of Best Buy. Canon doesn't have a computer-repair service.

You did not have to buy a new computer. If your computer was infiltrated by a scammer and made unusable, the hard drive could be wiped if it was uncleanable, and your operating system installed fresh. A local computer service (like Geek Squad or other) could have helped you with that.

"Daily ads from Canon"? Have someone look at these ads for you to see if they are real Canon ads or garbage, now that a scammer has your name. Stopping them could be an easy thing.

Re: Cannon support entered my PC

Rich42 — Wed, 07 May 2025 16:27:58 GMT

I'm old too. Getting old does not mean you stop making sense.

In your case it does. Your are seriously myopic and lacking in comprehension skills.

I did go to Best Buy Geek Squad... they said my hard drive was destroyed and they wanted $180 to restore my Windows 10. "Making Sense" would be to upgrade to Windows 11 at this point.

>"Daily ads from Canon"? Have someone look at these ads for you to see if they are real Canon ads or garbage, now that a scammer has your name. Stopping them could be an easy thing.<

[Moderation Note: Removed personal insult per Community Guidelines]

Re: Cannon support entered my PC

SamanthaW — Wed, 07 May 2025 16:27:15 GMT

We do not allow personal attacks. This is your first and only warning. Please familiarize yourself with our Community Guidelines.

In the future, please only visit the official Canon USA website for support, the url is simple, https://usa.canon.com.

Re: Cannon support entered my PC

Rich42 — Wed, 07 May 2025 18:01:54 GMT

I get it...Canon folks can insult me and I can't respond as to Canon's insults ? Thank you, Rich42

Re: Cannon support entered my PC

SamanthaW — Wed, 07 May 2025 18:59:37 GMT

I read through the whole thread and found that nobody has insulted you, they have been replying to your concerns step by step. Please do report any personal attacks via the report function and a Moderator will review. Additionally, the only folks who work for Canon are those of us who are Moderators, Product Experts, or Administrators. Anybody else are simply users like you, some of which have been recognized for their knowledge and assistance in this community.

Re: Cannon support entered my PC

Tintype_18 — Thu, 08 May 2025 12:41:10 GMT

I had a crash on my old computer several years ago. Fortunately, I had a service contract with Staples. The tech guy said that viruses, worms, scams pop up faster than the anti people can handle. Cure one and there are a sackful to take their place.

Re: Cannon support entered my PC

Tintype_18 — Fri, 09 May 2025 13:23:01 GMT

I'm 77, too.

Re: Cannon support entered my PC

Rich42 — Fri, 09 May 2025 15:42:59 GMT

I understand 'birds of a feather'.

I was hacked by someone using a Canon website and logo. He destroyed my desktop PC and got me a permanent ban on face book because of what the hacker posted on face book. Why? (such vile anger he had)

> I must have shut him down before he got to my bank account?) I don't blame Canon per se, but the hacker operated in Canon's name. Canon has approx. 167k employee's and a market value of approx. 30 billion? I understand Canon would have no concern for anyone in a case such as mine...and none of you would understand until it happened to you.

Some poor sap who gets hacked under Canon's name, in Colorado, is of no consequence to Canon. Rich

Re: Cannon support entered my PC

Rich42 — Fri, 09 May 2025 15:43:58 GMT

Keep it up John, we have a long ways to go. Rich

Re: Cannon support entered my PC

Rich42 — Fri, 09 May 2025 15:52:00 GMT

>Old< computers that crash by attrition are one thing...computers that are destroyed by a hacker is another? I doubt that any worm cursed at you and called you vile names.

Rich

Re: Cannon support entered my PC

SamanthaW — Fri, 09 May 2025 16:01:17 GMT

Hi Rich,

Just to recap and put an end to this thread. Canon USA did not hack your computer; you were speaking with a 3rd party operating under the guise of offering support. Canon USA does not work with 3rd parties and is not liable for actions from other companies. Please contact the authorities if you feel you have had a crime committed against you and consider seeking technical support for your computer via a local repair shop. You will need to contact Facebook support for concerns about that account.

If you need further help with your PIXMA MG2522, you can contact us on our official website, I've taken the liberty of linking to the account page HERE.