topic Re: Return Label in General Discussion

Return Label Needed for Toner Recycling

CYN1 — Tue, 29 Apr 2025 13:39:46 GMT

I have been trying to obtain a return label for weeks now. Why does it take so long to fix something so simple. Please fix the problem. Our Earth is vital to all of us!

Re: Return Label

Stephen — Mon, 28 Apr 2025 17:49:32 GMT

Hello,

Welcome to the Canon Community.

This site is not intended for direct support or sales in any way.

In order to be able to point you in the right direction, we'll need more information.

What are you trying to return? Why?

You'll find our contact information on our site at https://www.usa.canon.com/contact-us
Our phone team is at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 6pm (ET).

Re: Return Label

CYN1 — Mon, 28 Apr 2025 18:05:11 GMT

I have a Canon Colar Imageclass printer and am trying return the used toner cartridges.

Re: Return Label

Stephen — Mon, 28 Apr 2025 19:07:41 GMT

You'll find the details of the toner recycling program HERE.

If you don't have local recycling facilities, request a label for your eligible toner cartridge, and one will be sent to you.

Re: Return Label

CYN1 — Tue, 29 Apr 2025 12:37:08 GMT

Stephen you must not have checked the website prior to replying as I stated the website has been malfunctioning for weeks now. I have used the program in the past so its not like I have never used it. It says try again in a few minutes well the few minutes have turned into weeks and weeks the website needs to be attended to as no label is currently being processed due to the malfuntion. Thank You.

Re: Return Label

Stephen — Tue, 29 Apr 2025 13:21:34 GMT

Good morning!

I actually did try it. I usually try all of the solutions I offer, because I don't want to leave anyone with incorrect or missing information.

When you visit https://canon.us/recycletoner you will need to fill out the information, agree to the terms, confirm your information is correct, and print the label.

If yours is not working, try another browser or device like a desktop or laptop, and use Safari or Edge.
Sorry for the low quality, but this is from my personal Mac Mini M2 Pro on macOS Sequoia 15.5 using Safari. It is not connected to any Canon networks, VPNs, firewalls or anything:

Re: Return Label Needed for Toner Recycling

JustRayLax — Tue, 10 Jun 2025 17:11:31 GMT

We have been having the same issue for a long time now. I have tried Chrome and Safari browsers with no luck. Both return the same message.

Re: Return Label Needed for Toner Recycling

SamanthaW — Tue, 10 Jun 2025 17:13:43 GMT

Please try Firefox if you can, Chrome can get a bit wonky sometimes!

Re: Return Label Needed for Toner Recycling

JustRayLax — Tue, 10 Jun 2025 17:21:11 GMT

That makes 3 browsers with the same result.

Re: Return Label Needed for Toner Recycling

JustRayLax — Tue, 10 Jun 2025 17:22:33 GMT

Re: Return Label Needed for Toner Recycling

JustRayLax — Tue, 10 Jun 2025 17:25:00 GMT

We had been using it for years using the same browser and shortcut, but hasn't worked for about a month or so now in any browser. It seems that this ius a pretty regular post, but I haven't found a solution posted yet.

Re: Return Label Needed for Toner Recycling

SamanthaW — Tue, 10 Jun 2025 17:27:59 GMT

If you're using the same shortcut, it could be trying to load a previous version of the website. Please try clearing your cache and cookies along with browser history.

Re: Return Label Needed for Toner Recycling

JustRayLax — Tue, 10 Jun 2025 17:31:20 GMT

I skipped the shortcut and went to the site directly. I also tried the link posted in this thread.
I also have tried clearing cache and cookies in 2 of the 3 browsers.

Re: Return Label Needed for Toner Recycling

Stephen — Tue, 10 Jun 2025 18:23:47 GMT

Hello!

We've given you all of the information we have. If you are not receiving a label by email, please recycle your toner locally.

The following is from the Terms, which I've also attached to this post:

CANON IS PROVIDING THE PROGRAM TO THE USER "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED. USER ACKNOWLEDGES AND AGREES THAT IT IS PARTICIPATING IN THE PROGRAM AT USER's OWN RISK. TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, CANON DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PROGRAM.

Should you require further assistance, please get in touch with support at 1-800-OK-CANON (800-652-2666).