Assistance Needed with Product Registration and Support Chat Disconnection

benit47 — Mon, 28 Apr 2025 17:21:43 GMT

Hi,

I had a paper jam issue with two of my Canon printers and requested help through your online chat support. During the chat, while the service team was asking for information to provide warranty support, the chat was unexpectedly disconnected.

When I tried to reconnect, I noticed that all the information I had registered for these two printers was erased. The site asked me to register the products again, but I keep encountering constant errors on the registration page and cannot complete the process.

Could you please assist me with this issue?

Thank you!

Re: Assistance Needed with Product Registration and Support Chat Disconnection

Danny — Tue, 29 Apr 2025 13:38:23 GMT

Thanks for joining the conversation, benit47!

So that the Community can help you better, please let us know which specific error messages you were getting. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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Assistance Needed with Product Registration and Support Chat Disconnection

Re: Assistance Needed with Product Registration and Support Chat Disconnection