topic Cannot Remove Product Registration in General Discussion

Cannot Remove Product Registration

AnnLo — Tue, 24 Dec 2024 19:21:28 GMT

I registered my camera and kit that I bought a long time ago and unfortunately didn't pay close enough attention to the numbers and chose the wrong lens. I'm trying to delete the registration to redo it as correct, but cannot see any way to delete.

I see this previous thread: https://community.usa.canon.com/t5/General-Discussion/Removing-Equipment-from-Registration/m-p/441642

However, there is no trash can icon for me in any browser I try (Firefox, Chrome, Edge).

Re: Cannot Remove Product Registration

jrhoffman75 — Tue, 24 Dec 2024 21:19:25 GMT

Welcome Ann.

Just clarifying - did you select the red pencil icon in upper roght corner of page?

Re: Cannot Remove Product Registration

FloridaDrafter — Wed, 25 Dec 2024 02:42:00 GMT

Hello, Ann.

That is odd that there is no trash can. I just looked at mine and they all have the can. But as John mentioned, you still should be able to change your gear with the pencil (edit) tool.

Newton

Re: Cannot Remove Product Registration

AnnLo — Wed, 25 Dec 2024 04:45:00 GMT

Thank you for the replies! At least I know it's supposed to be there.

Yes, I tried the red pencil, it just lets me edit the Serial Number and Date of Purchase.

Re: Cannot Remove Product Registration

Stephen — Mon, 20 Jan 2025 20:00:54 GMT

Hey, AnnLo!

I should be able to fix this for you. Can you please send me an email with the following info to verify your Canon Account:

To: CUSA_Social@cusa.canon.com
Subject: Attn Stephen Re: Registration https://canon.us/3PJf708

- Your first & last name
- Email Address
- Approximate date of purchase

Re: Cannot Remove Product Registration

AnnLo — Fri, 24 Jan 2025 00:09:49 GMT

Thank you Stephen! I sent you an email earlier today.

Re: Cannot Remove Product Registration

SamanthaW — Fri, 24 Jan 2025 00:14:16 GMT

He's out of office, but he'll be back next week and will look then!

Thanks for your patience ❤️

Re: Cannot Remove Product Registration

nguada — Sun, 30 Mar 2025 21:29:17 GMT

Hi Community!

My first post here. I'm experiencing the same behavior described by AnnLo. I made a mistake registering a recently purchased (03/26/2025) EOS R8 + RF 24-50 Lens, but I cannot find a way to delete them and register correct products. My Account doesn't show me the trash can either in the list for All Products view nor in the individual selection product. What is the best course of actions to follow? Should I call Canon to check on this?

Thanks!

Re: Cannot Remove Product Registration

CjX — Wed, 28 May 2025 18:13:21 GMT

I actually have something of the same issue. Instead of selecting an R6 Mark II, I accidentally chose the R6. I emailed the CUSA_Social@cusa.cannon.com but no response yet.

Re: Cannot Remove Product Registration

Danny — Wed, 28 May 2025 18:15:35 GMT

Hi, CjX! If you emailed us at the email address exactly as you typed in your message, that might explain why you haven't gotten a response yet. Our name is spelled with just one N in the middle, so it's CUSA_Social@cusa.canon.com

Hope this helps!

Re: Cannot Remove Product Registration

CjX — Wed, 28 May 2025 19:54:24 GMT

i think I emailed the correct one? 😅 yeah typo!