topic e-mail address for Canon product support in General Discussion

e-mail address for Canon product support

BlueIris2 — Fri, 13 Dec 2024 22:27:13 GMT

I tried to contact Canon product support via the e-mail provided under the Repair and Maintenance frame on the Service and Support tab on My Account with Canon:

Product Repair

For further assistance, please contact our customer support center during regular business hours.

Contact Information for Inquiries

Canon Customer Support Center

Phone:	1-800-OK-CANON
	1-800-652-2666
TDD:	1-866-251-3752
Email:	carecenter@cits.canon.com

However, I got "Your email has been received by an unmonitored inbox."!!!!!

Is there any VALID e-mail address for Canon customer support? I'm having issues contacting them via phone -- all I'm getting is on-hold music with no message about I'm on hold! I'm a little frustrated!

Re: e-mail address for Canon product support

Danny — Sat, 14 Dec 2024 14:02:06 GMT

Hi, BlueIris2! Your email should be fine. The inbox it goes to is like a queue and our support agents then open and respond to the incoming messages in the order that they were received.

You're also welcome to start a new thread here on the forum letting us know what product you own and what kind of issue you're running into. Your fellow Canon users and our team of experts can weigh in with their two cents or more.

Hope this helps!

Re: e-mail address for Canon product support

BlueIris2 — Sat, 14 Dec 2024 19:53:03 GMT

If that e-mail address is, indeed, fine, then I think they should change the wording. It's VERY confusing as I noted. I can totally understand a queue -- I was, indeed, assuming a queue -- but the wording is saying "unmonitored," which sounds like no one will read it, ever. Another confusing point was that, when I click in the My Account area on my particular device and indicated that I wanted support on it, it said on the screen that my device was out of support. Of course it's NOT -- I just bought the thing a couple of months ago and paid for an extended warranty, too! You/they need to work on a few things like this. At this point, thanks, but it's not an emergency, so I'll wait and see what the reply to the e-mail is -- this is my busy time and I don't want to deal with it now until next week.

Re: e-mail address for Canon product support

BlueIris2 — Mon, 30 Dec 2024 23:17:54 GMT

Actually, no one ever responded. I think it's correct that it's unmonitored. I phoned a week later, which was when I had time to phone, and finally got the issue resolved.

Re: e-mail address for Canon product support

JClayton1 — Fri, 14 Feb 2025 03:52:02 GMT

I tried phoning for customer assistance 1.5 hours and then tried email address. Email said the box was unattended and directed me back to phone calling. Why post a customer service email address to waste customer's time and create frustration. Problem still not solved. Not harsh, just the truth.

Re: e-mail address for Canon product support

BlueIris2 — Fri, 14 Feb 2025 18:09:14 GMT

Yep! The e-mail address is a waste of time. As indicated, I was able to eventually phone and get the problem resolved. Good luck with your issue!