topic 2 purchases. Both cancelled by canon in General Discussion

2 purchases. Both cancelled by canon

cameroncozart — Sat, 26 Oct 2024 12:25:40 GMT

I’ve made 2 purchases online and had them cancelled by canon. I am not sure if it’s something I’m doing wrong but the charge goes through and then the email comes in 5 hours later cancelled.

im pretty fed up with it! I hate going to Best Buy for products and wondered if anyone else has this issue

Re: 2 purchases. Both cancelled by canon

shadowsports — Tue, 29 Oct 2024 14:30:30 GMT

Greetings ,

Order cancellations are usually the result of an address mismatch or some other security related issue. Anti-Fraud, etc.

The best thing to do is contact Canon sales directly. They can tell you why the orders are being canceled and assist with resolution.

Canon sales 1-800-652-2666

*EDIT - spelling