Trouble registering for CPS

eswanzey — Fri, 11 Oct 2024 14:06:08 GMT

AI this

Gotta' blow off some steam about my experience on CPS this morning. I was a Platinum CPS for years but let it lapse and am now trying to get it going again. After logging in to my CPS account, I tried to do all of the following, and all of them failed.

register some new gear I had purchased (AJAX hung when I tried to skip CarePAK activation)
subscribe to a CPS plan (AJAX hung on step 3)
arrange a new repair order ("required fields missing" when the fields in question are filled in)
add my current address to the address book (generic "try again" error)
delete 5 redundant addresses in the address book (generic "try again" error)
set a new default address (generic "try again" error)

I tried to find a phone number for phone support, couldn't find any. Tried to find a way to issue a formal support message via form or email, nope, not that I could find. The only avenue seems to be this generic community forum that nobody at Canon pays any attention too, much less anyone at CPS.

When I was an active Platinum member a few years ago, the CPS experience was top tier. Today's experience? Bad in every way.

Re: Trouble registering for CPS

Ron — Fri, 11 Oct 2024 14:43:14 GMT

Hello eswanzey,

We are sorry to hear of your CPS renewal trouble. A CPS support agent can provide direct assistance and help you with the account. You can contact them at 1-877-277-8122 (1-877-CPS-8122).

Re: Trouble registering for CPS

eswanzey — Fri, 11 Oct 2024 15:57:01 GMT

~~Bless you~~, Ron, oops, no, now everyone says 'ppreciate you! Or they end their sentence with a Britbit, yeah?

Anyway, thanks Ron!

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Trouble registering for CPS

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Re: Trouble registering for CPS