topic Re: Order shipped but money put back on card in General Discussion

Order shipped but money put back on card

bbyimanii — Sat, 05 Oct 2024 13:31:14 GMT

Hey, i ordered a camera and it shipped out but today i see that my money is back on my card. so is my order canceled ? [Order number removed to protect privacy.]

Re: Order shipped but money put back on card

Danny — Sat, 05 Oct 2024 13:33:36 GMT

Thanks for joining the conversation, bbyimanii, and we totally understand your concern. You can check your order status through your My Canon account and if you have additional questions, our sales team will be glad to answer them. You can call them Monday through Friday at 1-800-385-2155.

Hope this helps!

Re: Order shipped but money put back on card

bbyimanii — Sat, 05 Oct 2024 13:55:23 GMT

thank you, i still see that my package is almost here and coming monday. but can i call the number and just give them my card number so they can get the money again?

Re: Order shipped but money put back on card

Stephen — Sun, 06 Oct 2024 13:00:56 GMT

Absolutely! But, more than likely, what you're seeing is the authorization "falling off" before the actual charge goes through. Depending on when an order is placed, this is normal - banking hours and all.