topic Re: Problem with Canon Knowledge Base Website in General Discussion

Problem with Canon Knowledge Base Website

jrhoffman75 — Fri, 04 Oct 2024 14:41:40 GMT

Is anyone else having a problem with scrolling the Canon Knowledge Base website?

When I open the site all I can do is read the initial screen. It won't scroll.

Re: Problem with Canon Knowledge Base Website

Danny — Fri, 04 Oct 2024 14:56:32 GMT

Hi, John! We just tested the Knowledge Base across multiple common browsers and didn't have any trouble scrolling. Have you tried another browser?

Re: Problem with Canon Knowledge Base Website

jrhoffman75 — Fri, 04 Oct 2024 14:58:59 GMT

I am using latest W10 MS Edge. I will try my Mac when I get home. Thanks Danny. Will also try clearing my cache. I will report back.

Re: Problem with Canon Knowledge Base Website

kriscowling — Fri, 04 Oct 2024 15:29:34 GMT

It doesn't work with Firefox on Windows.

Re: Problem with Canon Knowledge Base Website

SamanthaW — Fri, 04 Oct 2024 15:34:47 GMT

Hi Kris,

If you try to use Firefox there should be a message letting you know it is not a supported browser, and that we recommend using Edge or Chrome for Windows.

Re: Problem with Canon Knowledge Base Website

jrhoffman75 — Fri, 04 Oct 2024 20:55:55 GMT

Hi Danny.

I wasn't getting a scroll bar on the right hand side. I right-clicked the page and one option that showed up was to open in Internet Explorer mode. I selected that and got and error message that IE wasn't supported so I selected the button that said MS Edge. When it reopened in Edge I had scroll bars.