topic Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit in General Discussion

Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit

eduquin — Wed, 21 Aug 2024 19:16:58 GMT

Hi!

there is a glitch in the web mobile page for the mentioned product in the title. Didn’t know how to report it.

https://www.usa.canon.com/shop/p/eos-r8-rf24-50mm-f4-5-6-3-is-stm-lens-kit?color=Black&type=New

Regards!

Re: Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit

Danny — Wed, 21 Aug 2024 19:37:54 GMT

Thanks for joining the conversation, eduquin! We checked that URL on both mobile devices and desktop computers and everything looked okay. Feel free to give it another try and if you encounter a glitch, please describe it to us so that we can report it to our web team.

We look forward to your reply!

Re: Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit

eduquin — Fri, 23 Aug 2024 17:54:14 GMT

Hi,

It´s still there. I can´t attach the youtube link, but I leave it here.

https://youtube.com/shorts/Sxcus-gBqYA?

Regards,

Re: Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit

Danny — Fri, 23 Aug 2024 18:00:38 GMT

Thanks for the video! We're guessing you're referring the images resizing themselves as you scroll. We scrolled through the whole page on a smartphone and were unable to reproduce the issue. Do you have another browser on your phone that you can try? If so, let us know how things look there.

And if we misidentified the problem, please let us know what you saw and we'll try to pin it down.

Re: Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit

eduquin — Fri, 23 Aug 2024 18:07:04 GMT

Hi!

That´s odd. I´m using Safari on an iphone 12 with 15.5(19F77).

Re: Glitch in page for: EOS R8 RF24-50mm F4.5-6.3 IS STM Lens Kit

Danny — Thu, 29 Aug 2024 12:41:07 GMT

We appreciate the additional info. We've reported the issue in addition to your phone and browser specs to our web development team to look into the matter. If you encounter any other issues, feel free to let us know!