topic Re: Warranty clock starts upon pre-order? in General Discussion

Warranty clock starts upon pre-order?

aatreya — Sun, 28 Jul 2024 22:49:13 GMT

I have placed a pre-order for the Canon R5 Mark II. I just looked at the official Canon warranty terms here: https://downloads.canon.com/nw/cso/warranties/warranty_EOS_digital_camera.pdf

The terms state that the warranty is valid "for a period of one (1) year from the date of original purchase", NOT from the date of delivery of the order. In my case, the delivery date it is over a month after I placed the preorder. Does that mean I lose more than a month of warranty?

Re: Warranty clock starts upon pre-order?

normadel — Mon, 29 Jul 2024 00:54:20 GMT

You placed a PRE-ORDER. The sale has not completed, not until the item ships to you. That's when the warranty starts.

Re: Warranty clock starts upon pre-order?

shadowsports — Mon, 29 Jul 2024 01:27:49 GMT

Greetings,

I've had this happen before. With a body, some lenses, and CarePaks too. I called support and they took care of it. The system just looks at the order date. Your receipt will show the purchase date too, but a rep can help you adjust it. In my case, they just extended the coverage. I was traveling when the R5 C was released. I waited a week before I pre-ordered. I got one of the first shipments from the second batch. Order date and ship date was 2 months apart. They'll take care of you, don't worry 😃

Re: Warranty clock starts upon pre-order?

normadel — Mon, 29 Jul 2024 16:32:57 GMT

Does Canon also charge your credit card/bank account at time of order rather than when they ship? If so, that's pretty bad of them. Payment and warranty should not happen until shipping. That's the way it is with every other vendor i have purchased from.

Re: Warranty clock starts upon pre-order?

Stephen — Mon, 29 Jul 2024 16:39:54 GMT

When you reserve a product, a hold is placed on your card. Otherwise, people would reserve items without intent to purchase - to purposefully cause chaos.

Re: Warranty clock starts upon pre-order?

normadel — Mon, 29 Jul 2024 16:43:06 GMT

A hold is not the same as actually taking the money.

Re: Warranty clock starts upon pre-order?

Stephen — Mon, 29 Jul 2024 16:48:39 GMT

When you purchase from Canon USA directly, our system knows when you placed the order and when the item shipped. It will automatically register the product for you, and it should have the correct date. My most recent purchase has the date the product shipped. If, for whatever reason, yours needs to be modified, just let us know.

Re: Warranty clock starts upon pre-order?

Stephen — Mon, 29 Jul 2024 16:49:16 GMT

Correct. Some people still freak out over it, though.

Re: Warranty clock starts upon pre-order?

JFG — Mon, 29 Jul 2024 22:05:45 GMT

Normandel,

When you order or pre-ordere a product Canon will put a hold your account for the amount of the purchase, and on your account it will show as a "Pending charge" as your account will not be charged untill the item ships. When the item ships, that is the date of purchase, and when your credit card is actually charged, ("Pending" disappears). Amazon is the same way, as a matter of fact most reputable dealers, retailers, and companies work this way.

Re: Warranty clock starts upon pre-order?

aatreya — Mon, 05 Aug 2024 08:54:33 GMT

Thanks. Sounds like hopefully this won’t be an issue in practice, but the terms are still misleading since they say the warranty starts on purchase date and not date of receipt or delivery. Seems like the warranty terms should be updated to reflect that this is the intended situation. Can you pass that along to the appropriate folks?

Re: Warranty clock starts upon pre-order?

Stephen — Mon, 05 Aug 2024 12:19:46 GMT

Most of the time, it's not an issue. The product ships the day of or the day after the order is placed and is in your hands a day or two later.

As mentioned a few times above, the warranty will not start on pre-orders until they are converted into actual orders. That will not happen until Canon USA receives the product from Canon Inc., and we actually charge your card. At that point, you own the product - it's assigned to your My Canon Account, and will be in your hands usually within 2 days.

JFG — Mon, 16 Sep 2024 21:10:33 GMT