topic Camera repair returned to the wrong address in General Discussion

Camera repair returned to the wrong address

kimberlyk — Mon, 29 Jul 2024 05:00:59 GMT

I sent my camera (r5) and lens (28-70) in for repair a few weeks ago. The camera was covered under CarePAK but the lens wasn't. Last week, they finished the repair and sent them both back. They sent the lens back to the correct address, but they sent the camera to the wrong one. It was to an old address, and it was their mistake. I contacted them on Wednesday, and they said they would contact FedEx. I called back the next day, and they confirmed they would re-route it. However, it's still sitting at Fedex in Alaska (I'm in Hawaii), and I have no idea when I'll get my camera! Has anyone else had this happen, or does anyone else know anything I can do? Thanks so much.

Re: Camera repair returned to the wrong address

shadowsports — Mon, 29 Jul 2024 05:18:49 GMT

Greetings,

Check your address book when you log in to MyCanon. Keeping this up to date should keep something like this from happening.

Re: Camera repair returned to the wrong address

kimberlyk — Mon, 29 Jul 2024 05:50:27 GMT

I did; it's the correct address. I triple-checked because I made the mistake of sending an Amazon package to the wrong address, and I didn't want to mess with that mistake again! The old address was even deleted from my account. I'm not sure what happened.