topic Payment Processing Error at Checkout in General Discussion

Payment Processing Error at Checkout

beccacleveland — Thu, 04 Jul 2024 22:47:37 GMT

Hi. I am trying to place an order, but I keep on getting an error on this site that Canon cannot process my payment. I have tried 2 cards and PayPal multiple times but nothing works. I authorized these charges on my end, but I still cannot place my order. Is anyone else having this issue?

Re: Payment Processing Error at Checkout

Danny — Fri, 05 Jul 2024 12:39:17 GMT

Welcome to the Canon Community Forum, beccacleveland!

If you’re still experiencing trouble placing your order, please give our sales team a call to help. You can reach them Monday-Saturday at: 1-800-385-2155.

Re: Payment Processing Error at Checkout

shadowsports — Fri, 05 Jul 2024 12:44:48 GMT

Greetings ,

Are your cards issued in the United States with a US address? This is often a reason for the Canon Store to decline a purchase. You can speak to sales as Danny mentioned. I'm sure they'll be able to get it cleared up for you.

Re: Payment Processing Error at Checkout

Tintype_18 — Fri, 05 Jul 2024 20:30:57 GMT

Hopefully, you didn't get charged multiple times. Had that happen once.