topic Re: I received an empty box. in General Discussion

I received an empty box.

osufan78 — Tue, 02 Jul 2024 19:14:51 GMT

My package was ripped apart and only packaging supplies were inside. It has a damaged stamp on it but they still delivered it. Is it possible to look for my item?

Re: I received an empty box.

Tiffany — Tue, 02 Jul 2024 19:58:30 GMT

Hi. We’re very sorry to see this happened with your package. Please give our sales team a call to access your order information and discuss options for a resolution with you. You can reach them Monday-Saturday at: 1-800-385-2155.

Re: I received an empty box.

Tintype_18 — Wed, 03 Jul 2024 12:39:23 GMT

Did you take a photo of the damaged box?

Re: I received an empty box.

Stephen — Wed, 03 Jul 2024 12:45:02 GMT

It doesn't matter. Once he calls our sales department to report that he didn't receive the product, they will open an investigation with FedEx. That takes a minimum of 14 days.

Re: I received an empty box.

normadel — Wed, 03 Jul 2024 16:37:47 GMT

You have an issue with the shipper. Did you report this to them (USPS, FedEx, UPS, etc.)?

Re: I received an empty box.

BurnUnit — Mon, 08 Jul 2024 16:07:24 GMT

Was this an unattended delivery or did the delivery driver personally hand you a damaged, opened package and require that you sign for it? It still amazes me that some carriers will just drop a sizeable package worth a fair amount of money on my front porch in plain view without requiring someones signature.

Re: I received an empty box.

DorothyHoward — Fri, 19 Jul 2024 12:37:42 GMT

Thank you so much for the information.

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