topic Re: Product Registration Question in General Discussion

I already registered but I keep getting email requests to register

Sojourn23 — Tue, 13 Feb 2024 13:51:03 GMT

I registered my product and received a registration confirmation. Why do I keep receiving emails from Canon requesting that I register my product?

Re: Product Registration Question

Stephen — Sun, 11 Feb 2024 18:09:21 GMT

From the email that your Canon Community account is using, I don't see a registration. If you set up your My Canon Account or purchased the product using one email, and registered it using another, that would be why.

Re: Product Registration Question

Sojourn23 — Sun, 11 Feb 2024 18:49:19 GMT

I just updated my email address to match my Canon account. Does it now show that I registered my product?

Re: Product Registration Question

Danny — Tue, 13 Feb 2024 13:53:09 GMT

Yes, we found a registration matching your updated email address for a PIXMA TS6420a. If you continue to receive unwanted email notifications, please let us know!

Re: Product Registration Question

canonsky — Fri, 16 Feb 2024 18:11:47 GMT

This is my situation as well. I am able to enter the community with a saved password, as I have here, but not when the system asks me to register my printer; there my password is not accepted. I thought I had registered my printer some time ago; nevertheless Canon's email keeps coming day after day and the customer phone number is busy constantly. Can you help?

Re: Product Registration Question

SamanthaW — Fri, 16 Feb 2024 18:15:22 GMT

Hey there!

Can you please private message me your login email for your My Canon Account? I'll take a look for you.

Re: I already registered but I keep getting email requests to register

canonsky — Sat, 17 Feb 2024 23:20:03 GMT

Any results, SamanthW, from your investigation?

Re: I already registered but I keep getting email requests to register

SamanthaW — Sat, 17 Feb 2024 23:34:32 GMT

So sorry, let me check again now! Your message got filtered initially

Re: Product Registration Question

canonsky — Mon, 19 Feb 2024 15:54:20 GMT

Danny,

I do not have a pixma ts6420a so canon's system has got me mixed up with another customer.

Re: I already registered but I keep getting email requests to register

Stephen — Wed, 21 Feb 2024 18:37:34 GMT

If you're receiving emails and would like to be completely removed from our systems, please fill out the request on the following page: Do Not Sell or Share My Personal Information