topic Order Processing on a backorder product in General Discussion

Order Processing on a backorder product

katiee — Wed, 31 Jan 2024 15:40:32 GMT

I ordered the Canon G7x Mark II and about a week and a half ago the status changed to processing. However, it has been stuck on it ever since. I have not been charged or received any updates. Is anyone else having this problem? Is it about to ship? I'm getting my hopes up hoping it will be sent before the end of the month but I'm not sure.

Re: Order Processing on a backorder product

Danny — Wed, 31 Jan 2024 15:42:55 GMT

Thanks for joining the conversation, katiee! Our sales team will be glad to clear up any questions you might have about your order and its current status. You can reach them weekdays and Saturdays at 1-800-385-2155. They're open from 9a to 9p ET (6a to 6p PT).

Hope this helps!