topic Canon got to big for a contact ? in General Discussion

Canon got to big for a contact ?

fometeo — Fri, 26 Jan 2024 14:47:55 GMT

Hi. I've tried today to use the form to give some feedback on something about Canon

https://global.canon/en/contact/website/website-form-e.html

does not allow Region / Country selection and as it is Required, so the form does not work.

after regarding a way to give this other feedback I found there is not a way to do it, easy.

this happens when a brand got too big, is it the case, or I've missing it ?

the problem is when a brand get too big, that's can also be the time do start having issues with services.

Re: Canon got to big for a contact ?

rs-eos — Fri, 26 Jan 2024 14:51:16 GMT

Note that this forum is for Canon USA. You can provide feedback to Canon USA by visiting their Main Web Page and selecting "[+] Feedback" either near the upper right corner, or at the bottom of the page next to the copyright notice.

Re: Canon got to big for a contact ?

shadowsports — Fri, 26 Jan 2024 15:24:51 GMT

This is the form he referenced. The Region Country appears to work fine.

Not clear what he's trying to do.

@fometeo, we may be able to direct you better if you want to share what it is you want to leave feedback or suggestions for. Product, website, service, etc?

Re: Canon got to big for a contact ?

fometeo — Fri, 26 Jan 2024 16:19:10 GMT

Hi. Thank you for the quick answer. I have a odd case of failed communication with Canon Europe / Portugal cause get no answer, no feedback, no information, at an open case 1-10580[xxxxxxx], and after some despair I was searching internationally. As could not found a way, it seemed Canon was not willing to be contacted. I was wrong ! as the USA page clearly shows a Feedback working form. Thanks

[Case number partially hidden to protect privacy.]