topic Removing Registered Products with Active CarePak in General Discussion

Removing Registered Products with Active CarePak

rs-eos — Sun, 07 Jan 2024 18:28:42 GMT

While I was able to remove most products today from my account (for gear I sold back to B&H Photo), I'm unable to remove products that still have an active CarePak. No edit/delete buttons will show up for these items.

Is there any user-accessible method of ending a CarePak? And thus then being able to remove a no-longer-owned product?

Re: Removing Registered Products with Active CarePak

shadowsports — Sun, 07 Jan 2024 19:13:50 GMT

Hi Ricky,

It's possible to transfer a CarePak from one individual to another during the contract. I don't think a business like KEH qualifies.

You won't be able to delete a product from My Canon while a CarePak is active. You'll have to contact support and see if they will remove it for you during the contract period.

Let us know what you find out.

Re: Removing Registered Products with Active CarePak

rs-eos — Sun, 07 Jan 2024 19:24:24 GMT

Yea, kinda figured I would need to call up. As I wouldn't have any idea of the new owner (B&H Photo Used Department has the gear), I wouldn't be able to do any transfer.