topic repair for damaged 8 x 25 IS binoculars in General Discussion

repair for damaged 8 x 25 IS binoculars

grahaj2 — Sat, 06 Jan 2024 21:22:22 GMT

Hi, I am trying to have my binoculars repaired (resentful canine chewed the eye lens) - Does anyone know whether it is possible for Canon to replace eye lens and rubber cuffs?

Re: repair for binoculars

Danny — Sat, 06 Jan 2024 20:59:52 GMT

Thanks for joining the conversation, grahaj2!

So that the Community can help you better, we need to know exactly which model of Canon binoculars you've got. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: repair for binoculars

grahaj2 — Sat, 06 Jan 2024 21:17:54 GMT

Thanks for responding Danny! These are 8x25 image stabilizing binoculars. I finally found how to submit a repair request - but I wondered if any such repair would be possible.

Re: repair for damaged 8 x 25 IS binoculars

John_Q — Mon, 08 Jan 2024 22:42:21 GMT

Hello grahaj2,

These binoculars can be serviced at our repair facilities. The technician at the factory service center would need to inspect them to determine exactly what measures will be taken to resolve the issue of course.

Re: repair for damaged 8 x 25 IS binoculars

grahaj2 — Tue, 09 Jan 2024 01:30:00 GMT

They are on their way to you guys! Thanks and fingers crossed you can repair them!

Re: repair for damaged 8 x 25 IS binoculars

CWINOC — Tue, 29 Oct 2024 00:01:59 GMT

Hi, I now have a similar issue (dropped and front lens cracked). What was the outcome of your repair and how much did it set you back? TIA