topic Re: Getting Manuals on website... in General Discussion

Getting Manuals on website...

kvbarkley — Tue, 05 Dec 2023 18:52:56 GMT

... Seems to be hosed. I see the button to click for the manual, but nothing happens. I tried with the S100 earlier today, and just tried with the T7 and neither worked.

I get to this screen:

But clicking on manual just loads the same page.

Re: Getting Manuals on website...

rs-eos — Tue, 05 Dec 2023 19:11:57 GMT

The page may be failing to scroll to the location of where the download links are. Recently, I have found that after clicking "Manuals", you have to wait a bit. The page may then scroll to the appropriate location. Otherwise, I will then manually scroll the page at which point the Manuals section is either expanded or still collapsed.

For the technical, looks like the javascript is going awry. Personally, would be great to just use more simplistic logic to allow navigation to a set of links to manuals.

Re: Getting Manuals on website...

kvbarkley — Tue, 05 Dec 2023 19:26:55 GMT

There are no manuals, even if you scroll down the page.

Re: Getting Manuals on website...

rs-eos — Tue, 05 Dec 2023 19:38:24 GMT

Ah, I see. Yes, for at least those two products, seems they removed the downloadable manuals. So the Manuals button is probably pointing to some non-existant anchor on the page.

Re: Getting Manuals on website...

Danny — Wed, 06 Dec 2023 13:51:04 GMT

Hi, kvbarkley! We'll let our web team know about this. In the meantime, you can access manuals for the EOS Rebel T7, the PowerShot S100, and more via Support > Manuals at the top right, next to "Contact Us."

Hope this helps!

Re: Getting Manuals on website...

Danny — Wed, 06 Dec 2023 14:03:40 GMT

Could you provide us with the exact URLs you're landing on? Many products have a product page a distinctly different support page, the latter of which consistently let you access the product's manual library. We want to make sure everything works as advertised.

We look forward to your reply!

Re: Getting Manuals on website...

kvbarkley — Wed, 06 Dec 2023 14:14:59 GMT

I think it is already fixed