topic Re: Unable to print shipping label from Toner Recycle page in General Discussion

Unable to print shipping label from Toner Recycle page

Serv10057 — Wed, 01 Nov 2023 12:20:36 GMT

Trying to print a label to recycle my used Toner cartridges. I have tried for 2 weeks and it keeps telling me I have encountered an error and to try later. I have used this several times in the past and never had any issues. Is there another way to get a prepaid label to return my cartridges?

Thank you

Re: Unable to print shipping label from Toner Recycle page

Danny — Wed, 01 Nov 2023 12:22:25 GMT

Thanks for joining the conversation, Serv10057! The quickest way to get this taken care of is to give our support team a call. If you have a home or small office laser printer in the imageCLASS family, you can reach our support team Monday through Friday at 1-800-OK-CANON (1-800-652-2666). They'll be glad to look into the matter for you!

Re: Unable to print shipping label from Toner Recycle page

Tintype_18 — Wed, 01 Nov 2023 17:44:59 GMT

Had a similar problem of not printing; get error message. At the suggestion of my wife, I shut off the printer and started over. It worked.