topic Re: Canon Create Account Page will not accept my email as valid in General Discussion

Canon Create Account Page will not accept my email as valid

tmdeaconcanon — Sat, 30 Apr 2022 13:29:52 GMT

I have attempted to create a new account to register a new purchase, but the screen will not accept my email as a valid address? It keeps returning error: Please enter a valid email address

Re: Canon Create Account Page will not accept my email as valid

Danny — Sat, 30 Apr 2022 16:46:38 GMT

Hi, tmdeaconcanon!

Thanks for letting us know. We've notified our IT team about this and we hope to have everything back up and running soon.

Re: Canon Create Account Page will not accept my email as valid

Danny — Wed, 04 May 2022 12:30:46 GMT

Hi again, tmdeaconcanon! In case you haven't already noticed, everything should be back up and running for My Canon Account. Click HERE to create or log in to your account. Hope this helps!

Re: Canon Create Account Page will not accept my email as valid

ksom — Sun, 15 Oct 2023 04:16:57 GMT

I am experiencing the same issue. Please check. I tried multiple email addresses and different web browsers, all have the same issue. I even tried on both phone and Mac.

Re: Canon Create Account Page will not accept my email as valid

shadowsports — Sun, 15 Oct 2023 08:17:09 GMT

Greetings,

It appears to be working now. The invalid email error no longer appears.

Re: Canon Create Account Page will not accept my email as valid

Olddogonhog — Tue, 17 Oct 2023 23:32:28 GMT

I am having the same problem as above: "I have attempted to create a new account to register a new purchase, but the screen will not accept my email as a valid address? It keeps returning error: Please enter a valid email address"

I have been using my e-mail addy for 20 years.

Re: Canon Create Account Page will not accept my email as valid

Tiffany — Tue, 17 Oct 2023 23:40:16 GMT

Hi. There was an issue a few days ago that has since been resolved. We recommend clearing cache and trying to log in again.

Re: Canon Create Account Page will not accept my email as valid

Olddogonhog — Wed, 18 Oct 2023 00:10:24 GMT

What cache? Not sure how to do that. The printer is brand new.

Re: Canon Create Account Page will not accept my email as valid

Tiffany — Wed, 18 Oct 2023 00:16:18 GMT

We are referring to clearing your internet browser cache so that you can log into My Canon Account and register printer: http://canon.us/account

Re: Canon Create Account Page will not accept my email as valid

Olddogonhog — Wed, 18 Oct 2023 00:27:02 GMT

Will do that tomorrow. Thanks

Re: Canon Create Account Page will not accept my email as valid

abudbb — Wed, 18 Oct 2023 02:24:52 GMT

Hi I'm trying to create an account but have the same issue with the email. Is the system working ?

Re: Canon Create Account Page will not accept my email as valid

Tiffany — Wed, 18 Oct 2023 02:32:29 GMT

Hi. Yes, we've escalated the My Canon Account creation issue over to our web team.

Re: Canon Create Account Page will not accept my email as valid

Olddogonhog — Wed, 18 Oct 2023 22:23:14 GMT

It is fixed. I registered my product to do any updates but it keeps telling me to register my product. I'll check on it tomorrow.