topic Re: Registration in General Discussion

Removing Equipment from Registration

PStirling — Tue, 17 Oct 2023 14:53:04 GMT

I have sold some of my registered camera equipment. How do I remove them so the new owner can register them. I am not worried about transferring warranties or carepaks.

Re: Registration

shadowsports — Tue, 17 Oct 2023 01:16:31 GMT

Greetings,

If I'm not mistaken, I do not believe a device can be registered more than once, even if you remove it from your registered devices. I'll have to research a bit, or a Moderator might answer 🙂

CarePaks can be transferred once as you noted.

Re: Registration

PStirling — Tue, 17 Oct 2023 14:14:17 GMT

Thanks. I am just looking more than anything to remove the sold equipment. If the new owner wants to register them that is up to them. I find it a nice way to document the serial number in case of theft.

Re: Registration

Stephen — Tue, 17 Oct 2023 14:37:35 GMT

Hello!

Simply log into your My Canon Account at canon.us/account and delete the registered item. 😊

Go to "View All" on the right side:

Then select the product & trash it:

Re: Registration

PStirling — Tue, 17 Oct 2023 15:36:40 GMT

ohhhhhhhhhh.... it is the image that is hyperlinked, not the name or numbers. Thanks!😁

Re: Removing Equipment from Registration

shadowsports — Tue, 17 Oct 2023 16:44:49 GMT

@Stephen,

So after removing, another user is then free to enter the same serial number and fictitious date of purchase and the item will be added to their MyCanon?

Thanks in advance for clarifying this for me.

Re: Removing Equipment from Registration

Stephen — Tue, 17 Oct 2023 16:53:48 GMT

yessir! but like you indicated before - the Factory Service Center determines warranty eligibility. 😊

This is a more recent enhancement of our systems, and a benefit of using My Canon Account.

Re: Registration

dlreade — Sun, 31 Aug 2025 19:57:49 GMT

The trash can doesn't show up for me when I select the product.

Re: Registration

shadowsports — Sun, 31 Aug 2025 20:58:09 GMT

Greetings,

Does the product you are trying to remove have an active CarePak?

Re: Registration

dlreade — Mon, 01 Sep 2025 00:43:43 GMT

Thanks for responding! There are several I'm trying to remove but even the ones that don't have an active CarePak don't come up with a trash can symbol. I have numerous Canon cameras and lenses, just trying to clean up house so that only the ones I still have show up.